Overview
We're seeking a versatile Customer Support Specialist to provide exceptional customer service across multiple communication channels. This position supports customers by phone, email, live chat, and CRM ticketing systems while troubleshooting a variety of consumer and business products and coordinating warranty and service requests.
Duties
- Handle inbound customer calls in a professional and courteous manner.
- Respond to customer inquiries via email and live chat.
- Manage support cases using Zoho Desk, Zendesk, and/or similar CRM platforms.
- Troubleshoot consumer electronics, office products, analog film/cameras, and related accessories.
- Process warranty claims, replacements, returns, invoices and general customer service requests.
- Support multiple product lines and adapt to new brands as they are introduced.
- Maintain accurate customer records and case documentation.
- Work collaboratively with team members to resolve customer issues efficiently.
Requirements
- Previous customer service experience preferred.
- Comfortable providing support across phone, email, live chat, and CRM platforms.
- Familiarity with Zoho Desk, Zendesk, and/or other CRM or help desk platforms is a plus.
- Strong verbal and written communication skills.
- Excellent organizational, multitasking, and problem-solving abilities.
- Interest in consumer electronics, office products, cameras, or other technical products is a plus.
- Reliable, dependable, and eager to learn new products and technologies.
Pay: From $17.00 per hour
Benefits:
Work Location: In person
