Job Overview
A well-established hospitality organization is seeking an energetic, hands-on Hotel Manager to lead daily operations and deliver exceptional guest experiences. Candidates must currently reside in the Miami area and possess a minimum of three (3) years of Marriott hotel experience.
This leadership role is responsible for overseeing all aspects of hotel performance, including guest satisfaction, team development, operational efficiency, revenue growth, and financial performance.
The ideal candidate is a service-driven hospitality professional with strong leadership abilities, a proven track record of driving results, and the ability to thrive in a fast-paced hotel environment. This is an excellent opportunity to make a meaningful impact while leading a dedicated team committed to operational excellence, guest satisfaction, and team success.
Key Responsibilities
- Lead and oversee all hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance.
- Ensure exceptional guest service by proactively addressing guest needs, concerns, and special requests.
- Maintain high operational standards and implement best practices to improve efficiency and guest satisfaction.
- Monitor occupancy, revenue, and financial performance through budgeting, forecasting, and revenue management strategies.
- Recruit, train, coach, and evaluate team members to build a high-performing and engaged workforce.
- Develop staff schedules and manage labor costs while maintaining service excellence.
- Ensure compliance with company policies, safety regulations, and hospitality industry standards.
- Oversee reservation processes, guest communications, and multi-line phone operations.
- Manage night audit procedures and review financial reports for accuracy and performance trends.
- Foster a positive workplace culture that emphasizes teamwork, accountability, and outstanding customer service.
Qualifications
- Proven experience in hotel management, resort management, or hospitality leadership.
- Demonstrated success leading teams in a fast-paced hospitality environment.
- Strong knowledge of hotel operations, guest services, revenue management, and financial reporting.
- Experience with employee recruiting, training, performance management, and conflict resolution.
- Exceptional leadership, communication, and organizational skills.
- Ability to prioritize multiple responsibilities while maintaining attention to detail.
- Experience with budgeting, forecasting, and operational planning.
- Professional phone etiquette and customer service skills.
- Bilingual or multilingual abilities are highly preferred.
- Proficiency with hotel management systems and standard business software is a plus.
What We're Looking For
We are searching for a leader who:
- Leads by example and inspires teams to exceed expectations.
- Thrives in a guest-focused environment.
- Can effectively balance operational demands with exceptional guest service.
- Takes ownership, solves problems proactively, and drives continuous improvement.
- Is passionate about creating memorable guest experiences and building strong teams.
Apply Today
Ready to take the next step in your hospitality leadership career?
If you are a results-driven professional with a passion for hospitality, guest satisfaction, and team development, we encourage you to apply today. Submit your resume for confidential consideration and join a team committed to operational excellence and exceptional guest experiences.
Pay: $105,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- hotel management: 3 years (Preferred)
Work Location: In person
