Job Title: Systems Analyst – III
Job Location: Foster City, CA, United States (Onsite)
Job Duration: 18 Months (Possibility of extension)
Pay Rate: $70 - $76/Hr. on W2
Position Summary:
- The Senior Specialist, Laboratory IT & Systems Support serves as the primary operational liaison between Technical Development laboratories and Information Technology partners.
- The role is responsible for supporting laboratory computing environments, instrument-connected systems, laboratory software deployment, infrastructure coordination, and end-user support activities that enable scientific operations.
- The position partners closely with Laboratory Operations, Laboratory Information Services (LIS), Digital & Data, instrument vendors, Facilities, Quality, and scientific organizations to ensure laboratory technology remains compliant, secure, operational, and aligned to business needs.
Primary Responsibilities:
- Manage lifecycle activities for laboratory computers and instrument-connected workstations.
- Coordinate new computer deployments, replacements, upgrades, and retirement activities.
- Maintain CMDB records and laboratory technology inventories.
- Coordinate operating system, security patching, and compliance activities.
- Support laboratory instrument software, vendor applications, and connectivity requirements.
- Troubleshoot hardware, software, network, and technology issues impacting laboratory operations.
- Coordinate network port activations and infrastructure requests for instruments and laboratory equipment.
- Serve as the primary point of contact for laboratory technology support requests.
- Partner with IT, LIS, Digital & Data, Facilities, Quality, and instrument vendors to resolve issues and deliver solutions.
- Support laboratory expansions, relocations, renovations, and startup activities.
- Lead or support laboratory technology projects and continuous improvement initiatives.
- Develop and maintain operational documentation, standards, and support procedures.
Qualifications:
- Bachelor's degree in Information Technology, Engineering, or Computer Science
- Minimum 5 years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
- Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.
- Experience coordinating with instrument vendors and enterprise IT organizations.
- Strong troubleshooting, customer service, and problem-solving skills.
- Strong communication and stakeholder management experience.
#IRI-IT
Pay: $70.00 - $76.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
