About Us
For years, One New Creation has been a trusted name in the moving industry across the United States. What began as a small operation built on hard work and integrity has grown into a dependable, full-service moving company known for consistency, professionalism, and care.
Position Overview
We are looking for a professional and customer-focused Call Center Representative to manage customer communications, schedule appointments, and provide support throughout the service process.
Key Responsibilities
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Make outbound calls for appointment confirmations and customer follow-ups
- Schedule consultations and update appointment calendars
- Maintain accurate customer records and document interactions
- Provide general information regarding company services and scheduling
- Escalate customer concerns to the appropriate department when needed
- Collaborate with office staff to ensure timely customer support
Work Environment
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In-office customer support setting
- Standard weekday business hours
- Professional and collaborative workplace
- Strong verbal communication and active listening skills
- Professional phone etiquette and customer service mindset
- Basic computer skills, including email, scheduling software, and data entry
- Strong organizational and multitasking abilities
- Reliable and able to work effectively in a team environment
