The Intake Coordinator is responsible for the admission process for new patients by ensuring availability of reimbursement for services, identifying the clinical team to deliver care, and scheduling all patient visits within prescribed discipline and visit frequency requirements.
Qualifications
- At least 2 years of home health intake experience.
- Excellent working knowledge of primary home health diagnoses, related interventions and care protocols.
- Demonstrable working knowledge of Medicare and non-Medicare reimbursement requirements including eligibility for service, managed care and Veterans Administration pre-authorization processes, and Medicare/managed care outpatient therapy services requirements.
- Work with Scheduler for scheduling patient services within specified discipline/frequency parameters.
- Ability to quickly learn new software applications.
Essential Functions and Responsibilities:
- Receives referrals from physicians and facilities and initiates the intake process.
- Coordinates with the Marketing Director to obtain the start of care date and/or discharge date.
- Enters new patient records in the system ensuring accuracy of all patient demographic information.
- Performs eligibility/insurance verification.
- Confers with the Clinical Supervisor as to the preliminary eligibility for service.
- Coordinates with the Clinical Supervisor, Billing Manager and clinical team to ensure required information is obtained for patient records.
- Receives documentation and scans the records into the system following the Scanning Policies.
- Obtains authorizations for service requests from non-Medicare pay sources and ensures that such authorizations for service are in place for the first and subsequent episodes or treatment periods.
- Coordinates with the Billing Manager to ensure required documentation is obtained from physicians.
- Attends regular interdisciplinary team meetings for purposes of identifying new admissions and recertification's.
- Reviews the weekly eligibility report and ensures that all corrections are made to patient demographic information.
- Reviews potential agency consolidated billing overlaps as identified in the weekly eligibility report and recommends action for eliminating agency conflicts.
- Adheres to HIPAA and patient information privacy requirements.
Job Type: Full-time
Pay: $23.00 - $24.00 per hour
Benefits:
- Life insurance
- Paid time off
Education:
Experience:
- Customer Service: 2 years (Required)
- Computer Skills: 1 year (Required)
Work Location: In person
