BROADBAND TECHNICIAN
Who We Are:
Madison Communications is a nationally recognized communications company located in Southwest Central Illinois. We are the premier provider of data, voice, and video communications utilizing cutting edge technology. Madison delivers a wide array of Enterprise and Consumer products and services while providing superior customer support.
General Summary:
Installs, maintains, and services customer connections to the cable television and telephone plant. Typically installs drop cable and network interface devices, configures customer premise equipment, performs initial wiring or rewiring on new and existing subscriber service, and performs basic troubleshooting and maintenance on existing cable plant and customer premise equipment.
Essential Job Functions:
- Installs new services and associated equipment for new and existing subscribers using Madison Communications, Inc. specifications, including the aerial and buried drop wire, network interface device, inside wiring, appropriate filters, digital and analog set top converters, cable modems, and other associated equipment.
- Correctly analyzes and isolates cable television drop problems from subscriber set to system tap.
- Correctly analyzes and isolates telephone problems from subscriber CPE to CO.
- Correctly interprets and neatly completes service orders, trouble tickets, reports of plant condition, cut line reports, time sheets, and other reports as required.
- Ensures quality customer service by responding to customer inquiries, problems, and complaints. Provides acceptable resolutions during and after normal business hours (rotational on-call basis).
- Correctly interprets system maps to obtain service order information, including pole number, amplifier number, and map number for subscriber plant records.
- Properly programs various customer premise equipment.
- Locates all underground facilities, including fiber, copper, conduit, and manholes.
- Makes recommendations to Technical Operations Manager for improvements to existing policies and procedures.
- Performs all other related duties as assigned by management.*
Knowledge, Skills, and Abilities:
Basic knowledge of company policies, products, services, and procedures.
Basic knowledge of cable television and telephone test equipment operation.
Basic knowledge of drop installation.
Basic knowledge of cable television and telephone system operation.
Basic knowledge of electronic components such as modems, wireless routers, TVs, stereos, home entertainment systems, computers.
Basic knowledge of fiber optic networks.
Basic knowledge of VoIP, Home Networking, High Speed Internet Equipment.
Basic knowledge of CAT5 and Coax wiring
Customer Sales and Education on products and services
Skill in operating service vehicles, hand tools, and construction equipment.
Skill in reading, interpreting, and preparing documents, such as service orders, system maps, trouble tickets, and time sheets.
Skill in problem solving and resolution.
Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.
Ability to effectively function as a team player.
Ability to pay close attention to details.
Ability to work independently and make sound technical decisions using information at hand.
Education and Experience:
- Valid Illinois Driver’s License
- High School diploma or equivalent
- Two-year degree or equivalent experience in the installation and maintenance of CATV and /or telecommunication equipment. MetaSwitch, Calix, Arris CMTS knowledge a plus.
Job Type: Full-time
Pay: $17.00 - $43.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
