Are you a people person? Enjoy being part of a team? Then Join our Citizens Bank retail branch team and make a difference!
Our Teller/Financial Service Representative positions provide world class service, while processing transactions and other customer service requests within the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to suit the customer’s needs
A successful candidate will demonstrate:
Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
The essential functions of the position include, but are not necessarily limited to, the following:
o Engaging customers in conversation to understand their banking needs and preferences
o Processing transactions accurately and efficiently
o Providing assistance with account servicing needs
o Facilitating customer awareness and education of bank services, including digital banking capabilities
o Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Manages and coordinates all aspects of the customer’s financial relationship with Citizens Bank, to include account opening, consumer lending and problem resolution.
Assumes responsibility of the day-to-day operations of the branch in Branch Manager’s absence.
Must possess ability to work with others in a team environment and follow work rules and procedures.
Must be able to accept direction and constructive criticism from superiors.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or general education degree (GED); one to two years related banking experience and/or training.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with customers and/or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to write, type, file, etc; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
EEO/AA/M/F/Vets/Disability
This position is in person and not remote.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Gym membership
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- This position requires someone who is dependable and shows up to work on time.
Experience:
- Banking: 1 year (Required)
Ability to Commute:
- Knoxville, TN 37919 (Required)
Work Location: In person
