Join the famous fire grilled chicken team! El Pollo Loco has finally come to Spokane. We are hiring crew members for all positions. Estimated opening time frame will be early November 2026. We are hiring service team members, cooks and Grill masters!
Grill Master $18.13-$19.50
Service TeamMember $17.13-$17.75
Service Team Member:
POSITION PURPOSE:
The Service Team Member ensures "Best in Class" customer service from start to finish.
Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
- Greet and assist customers with their orders in a friendly and helpful manner.
- Continuously strive to meet or exceed customer expectations and satisfaction.
- Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
- Use suggestive selling to complete the customer experience and increase sales.
- Handle payment and cash transactions accurately and professionally, scrupulously
following all El Pollo Loco cash handling policies and procedures.
- Diligently follow all food safety, food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment.
- Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
- Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE.
- Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
- Ensure all paper and disposable items are well stocked and available for customers.
- Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation, and seeking managerial support as needed
- Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
- Perform other duties as assigned by management to support restaurant operations.
POSITION PURPOSE:
The Grill Master is responsible for delivering best-in-class food for our customers through the
preparation and cooking of our signature fire-grilled chicken and other menu items to perfection. This role is dedicated to creating delicious, high-quality product and providing exceptional service, which contributes to our customers' satisfaction and loyalty.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
- Continuously strive to meet or exceed customer expectations and satisfaction.
- Prepare, marinate, and season chicken in compliance with recipe standards and company procedures to achieve consistent preparation/presentation of food.
- Maintain proper quality and quantity levels of all food items throughout shift based on projections and actual business activity.
- Assist in preparing other food items according to company standards - this may include,
but not limited to, the preparation/assembly of hot/cold food, salsa/dressing preparation, and condiment packing.
- Adhere to all food safety, workplace safety, food rotation, and sanitation policies and procedures to maintain a safe/healthy environment.
- Maintain cleanliness and organization of the restaurant. Clean and sanitize entire work areas including all equipment, tools, storage containers, grills, and hoods.
- Help process customer orders efficiently, ensuring accuracy and timeliness. Welcome customer feedback and address any comments or concerns they may have.
- Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
- Assist in the training of new cooks; support front and back of house operations, as needed.
- Perform other duties as assigned by management to support restaurant operations.
QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with
disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.
Education/Work Experience:
- Previous experience as a cook or grill master in a fast-paced restaurant environment preferred. Knowledge, Skills, and Abilities:
- Willingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
- Strong knowledge of food preparation techniques, including grilling, seasoning, and cooking temperatures, a plus.
- Ability to work efficiently under pressure while maintaining attention to detail and food quality.
- Excellent communication and teamwork skills.
- Flexibility to work evenings, weekends, and holidays as required.
- Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
- Willingness to learn and adapt to new recipes, procedures, and kitchen equipment.
- Commitment to upholding company values, food safety, workplace safety, and sanitation standards at all times.
Physical Demands:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided to qualified individuals to enable them to perform the essential functions of their job.
- Regularly stands, talks, hears, uses close and distance vision, tastes, or smells.
- Repetitively reaches, handles, feels, and/or grasps objects with hands.
- Occasionally bends, stoops, kneels, crouches, and/or crawls.
- May independently lift objects weighing up to 20 lbs., and 40 lbs. with assistance
- Regularly exposed to noise; occasionally exposed to heat, burn hazards, and/or wet surfaces.
- The position may be exposed to certain cleaning chemicals in the performance of their job.
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid sick time
- Paid training
- Management opportunities
Work Location: 5102 N Division
Apply directly at [email protected]
Pay: $17.13 - $19.50 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid training
People with a criminal record are encouraged to apply
Work Location: In person
