Are you the person other front-desk staff naturally turn to when the schedule gets complicated, a patient needs help, or a new employee needs to learn the right way to do something?
Cardiovascular Center of Tampa, P.A. is looking for an experienced medical front-office professional who can personally do the work and coordinate the people doing it.
This is a hands-on leadership position with responsibility for the day-to-day front-office workflow. You will remain close to patients and the work itself while coordinating a small front-desk team, strengthening training, improving communication, and making sure scheduling, calls, messages, insurance information, referrals, and other important front-office work are handled reliably.
The Front Desk Coordinator will report directly to the Managing Partner and have a clearly defined area of responsibility within the practice. Your success will be visible in smoother patient communication, stronger front-desk organization, better-trained staff, and fewer important details falling through the cracks.
ABOUT CARDIOVASCULAR CENTER OF TAMPA
Cardiovascular Center of Tampa, P.A. is an independent, physician-owned cardiology practice in the North Tampa / USF area. Our physicians have built a reputation for excellent, professional, and compassionate care.
We are strengthening the systems around that care. The Front Desk Coordinator will take ownership of the daily coordination of the front office, including patient communication, scheduling, front-desk workflow, and the training and coordination of front-office staff.
WHY THIS OPPORTUNITY STANDS OUT
You will have a clear leadership lane and direct responsibility for how the front office functions each day.
You will report directly to the Managing Partner and have an opportunity to make a visible difference in how the practice operates.
You will remain hands-on. Leadership here comes from understanding the work well enough to perform it, teach it, organize it, and know when something has not been completed correctly.
You will have the opportunity to train and develop other front-desk employees so the whole team becomes stronger.
You can directly improve the patient experience by strengthening telephone communication, scheduling, follow-through, and organization.
You will have room to identify recurring problems and recommend practical improvements that make the workday better for patients, physicians, and staff.
This can be an excellent next step for an experienced Medical Receptionist, Front Office Specialist, Patient Services Coordinator, Lead Receptionist, Medical Front Desk Lead, or similar medical front-office professional who is ready for meaningful responsibility.
WHAT YOU WILL DO
Work hands-on at the front desk while coordinating the daily front-office workflow.
Coordinate coverage, assignments, priorities, and follow-through for a small front-desk team.
Train and cross-train front-desk employees by demonstrating the work, observing performance, correcting mistakes, and following up until they can perform independently.
Create a welcoming, professional patient experience from the first telephone call through check-in, check-out, scheduling, and departure.
Strengthen telephone, voicemail, and message handling so patients, referring offices, hospitals, and other callers receive timely and professional assistance.
Make sure messages are routed correctly and that promised callbacks and other follow-up are completed.
Schedule, reschedule, confirm, and coordinate appointments while helping protect efficient physician schedules and patient flow.
Maintain accurate patient demographics, insurance information, referring-provider information, and other front-office data.
Coordinate and support insurance verification, referrals, prior authorizations, medical-record requests, patient forms, and related front-office work.
Use eClinicalWorks accurately and help other front-desk employees become proficient in the practice workflow.
Identify recurring front-office problems and bring practical solutions to the Managing Partner.
Maintain HIPAA-compliant, courteous, and organized patient communication at all times.
WHAT SUCCESS LOOKS LIKE
Patients can reach the practice and receive courteous, useful assistance.
Calls and messages are not simply passed along. They are routed appropriately and followed through reliably.
The schedule is accurate, organized, and supported by complete patient information.
Patients are welcomed, checked in, checked out, and scheduled professionally.
Insurance, demographic, referral, and other important front-office information is accurate and current.
Front-desk employees know what is expected of them and receive real training when they need it.
New employees are taught how to perform the work rather than simply being placed at a workstation and expected to figure it out.
Unfinished front-office work is identified and brought to completion.
The front office functions as a coordinated team rather than a collection of separate people.
Physicians and clinical staff spend less time correcting avoidable front-office problems.
WHAT YOU BRING
Strong, current, hands-on medical front-desk experience in an outpatient physician-practice setting.
Demonstrated ability to personally handle patient scheduling, phones, check-in/check-out, insurance information, medical records, referrals, and medical-office communication.
Experience training, guiding, coordinating, or serving as the go-to person for other front-office employees. A formal supervisor or coordinator title is not required if you have genuinely performed this type of responsibility.
Strong organization and follow-through. You notice when something has not been completed and help bring it to completion.
Good judgment, maturity, communication skills, and a practical, solution-oriented approach.
A warm, professional manner with patients, including during busy or difficult situations.
Solid EHR/EMR and computer skills. Hands-on eClinicalWorks (eCW) experience is a major advantage, and candidates should be prepared to describe what they can personally do in the system.
Cardiology, cardiovascular, or other specialty-practice experience is a plus.
Bilingual English/Spanish ability is a plus.
SCHEDULE, COMPENSATION & BENEFITS
Full-time, in-person position in North Tampa near USF.
Monday through Friday, generally within an 8:00 a.m. to 5:00 p.m. time frame.
Compensation is based on medical front-office experience, knowledge, leadership ability, and demonstrated performance.
HOW TO APPLY
Please submit your resume through Indeed.
We are especially interested in learning about the medical front-office duties you personally know how to perform, a front-desk team you have trained or coordinated, examples of how you have improved follow-through or patient communication, and your level of experience with eClinicalWorks.
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
Application Question(s):
- About how many minutes will it take for you to drive from home to the practice at 13801 Bruce B Downs Blvd #104, Tampa, FL 33613
- Please briefly describe any experience you have training, coordinating, or serving as the go-to person for other medical front-desk staff.
- What experience do you have using eClinicalWorks (eCW)? Please briefly describe the functions you personally used.
Experience:
- Medical front desk / Medical receptionist experience:: 2 years (Required)
Language:
Work Location: In person
