The Manhattan Club, New York City’s first Timeshare property is seeking an Assistant Director of Housekeeping to join our team.
A residence-style Boutique Timeshare, the Manhattan Club provides endless possibilities for the enjoyment of its guests. The Manhattan Club introduces a unique experience; blending a vacation ownership retreat with a luxury suite hotel. Centrally located in midtown Manhattan, it is convenient to many of New York City’s extraordinary and exciting attractions, encouraging our Owners and Guests to experience the pace of the City by day and feel the pulse of the City by night.
The Assistant Director of Housekeeping will report directly to the Director of Housekeeping.
This position will oversee the daily operations of the Housekeeping staff. Will ensure the department members provide the highest level of customer service. Effectively handle any incidents and concerns in a professional manner. Must supervise, train, and develop staff.
Promote meaningful relationships and customer service in a fast paced, structured environment. Lead by example, consistently conveying a positive attitude, passion, and pride in work.
Requirements
- Bachelor’s Degree in Hospitality Management or similar field and minimum of 5 years’ experience in a housekeeping management role; combination of education and experience.
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must possess a good written and verbal command of the English language and be able to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be able to work with multiple departments (Housekeeping, Engineering, Front Office, Services and Special Projects, Human Resources) and members of the Executive Committee in support of the highest level of guest/owner satisfaction while maintaining a high level of professionalism.
- Must be proficient in Microsoft Office applications including word, excel, outlook, teams and related systems to support reporting, communication, scheduling and department administration.
- Must be able to work in a standing position for long periods of time (8 hours or more).
- Frequent pushing, pulling, reaching, stretching, stooping, handling, and gripping is required. Ability to frequently lift or carry up to 15 lbs. Ability to occasionally lift or carry more than 15 lbs.
- Ability to walk down two flights of stairs and walk up one flight of stairs.
- Ability to arrange things in a certain order or pattern according to a specific rule or set of rules.
- Adhere to dress code policies as outlined in the employee handbook and maintain a polished and professional appearance at all times.
· Teach by showing
· Strong hands-on approach
- Strong problem solving and troubleshooting skills in order to resolve Owner and Guest issues that may arise;
- Professional appearance and excellent attendance and punctuality.
Expectations
- Assist the Director of Housekeeping
- Assist in the development and implementation of a comprehensive quality assurance cleaning program to ensure the highest standards of cleanliness, sanitation, and presentation.
o Establish standardized cleaning procedures, checklists, and inspection protocols for all areas (guest suites, public spaces, back-of-house).
o Conduct routine quality inspections, ensuring compliance with standards and health regulations.
o Train and mentor housekeeping staff on cleaning techniques, safety procedures, and quality expectations.
o Partner with other departments to ensure consistent cleanliness standards across the property.
o Implement corrective action plans and continuous improvement initiatives based on findings and guest satisfaction data.
- Assist in training, mentoring, and development of housekeeping managers to ensure consistent leadership, service expectations and operational excellence.
- Foster team engagement, accountability and a positive work environment.
- Review training materials with the Executive Director of Human Resources, Executive Director of Operations and General Manager/Managing Director prior to implementation.
- Ensures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
- Responsible for overseeing cleanliness in all public space areas, encompassing but not limited to the 26th floor areas, public space areas, and penthouse terraces.
- Continue exploring and exploiting new opportunities, which will contribute to the continuous improvement and betterment of the Team and the Company.
- Attend and participate in weekly Operations Meetings and others as required from time to time, and/or in the absence of the Director of Housekeeping.
- Collaborate with the Services and Special Projects team on department supplies and room amenities inventory, storage and utility areas, equipment, deep cleaning programs, project work and preventative housekeeping initiatives.
Physical Requirements
- No schedule restrictions; must be able to work days, nights, weekends, and holidays;
- Frequent pushing, pulling, reaching, stretching, stooping, handling, and gripping is required. Ability to frequently lift or carry up to 20 lbs. Ability to occasionally lift or carry more than 20 lbs.;
- Long hours sometimes required; ability to work in a standing position for long periods of time.
Benefits
- In addition to a competitive salary, The Manhattan Club is proud to offer a comprehensive benefits package. This includes medical and dental insurance for eligible employees and their dependents. Short and long term disability, a 401(k) retirement savings account, flexible spending account, dependent care spending account, and transportation spending account. There is also a company sponsored life insurance policy as well as opportunities for professional growth and development.
EOE
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating shift
Experience:
- Cleaning: 2 years (Required)
Ability to Commute:
- New York, NY 10019 (Required)
Ability to Relocate:
- New York, NY 10019: Relocate before starting work (Required)
Work Location: In person
