Working Title
Work Control Coordinator
Home Department
Maintenance - 35213
Primary Purpose of Organizational Unit
The Physical Plant is one unit of the Facilities Organization which also includes Architecture and Construction Services, Project Management, Utilities and Engineering, Facilities Administration.
The primary purpose of the Physical Plant is to maintain the building, grounds, and infrastructure of the UNCW campus so that it is safe, reliable, clean, and attractive. This includes departments such as Electric, Fire Alarm, Food Services Maintenance, Housekeeping, HVAC, HVAC Controls, Landscaping, Motor Pool, Plumbing, Physical Security and Access and Locksmith Services, Roofing and General Maintenance and Work Control.
The Work Control Department is responsible for receiving, prioritizing and processing customer work requests in our Facilities Work Management System. The department is also responsible for dispensing and managing keys in our Key Management Systems as well as processing Dig Permits.
College
Facilities - 35200 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
The Work Control Coordinator will be responsible for receiving, prioritizing and processing customer work requests in our Facilities Work Management System.
Responsibilities include:
- Provide customer service via phone, email and in-person contact from the UNCW campus community, vendors and outside contractors.
- Work as a liaison between customer and shops to clarify and process work requests.
- Dispense and manage contractor keys in the Key Management System.
- Work Order Processing:
- Review customer requests and create work orders.
- Analyze and review completed work orders to prepare for billing.
- Troubleshoot customer issues and assign work appropriately to Facilities shops.
- Analyze aged work orders for resolution and clean-up.
- Process over-time and night shift requests for the shops.
- Process key requests from the University community through the Lockshop.
- Process dig permits from Project Management and the University community for locating utilities.
- Other administrative duties as assigned.
This position has been designated as mandatory personnel for the University and may be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred education, professional skills and experience
- Exceptional written and verbal communication and organizational skills
- Microsoft Office Suite, web and database experience
- Prior knowledge of Facilities Work Management System
- Ability to analyze and interpret customer requests and descriptions of work completed
- Excellent customer service abilities
Required Certifications or licensure
NC Driver’s License or the ability to obtain within 30 days of hire.
FTE
1.0 FTE (40 hours per week)
Months Per Year
12 Months
Work Hours
7:00 am to 4:00 pm, with rotating schedules as required for business needs
Type of Position
Permanent
Anticipated Ending Date if Time-Limited
Job Posting Date
05/29/2026
Posting Close Date
06/12/2026
Number of Openings
Single Incumbent
Special Notes to Applicants
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement
UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting
https://jobs.uncw.edu/postings/39461
