- Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
- Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
- Maintain cleanliness and organization of the front desk area and common areas
- Adhere to all company policies and procedures
- Handle sensitive and confidential information with discretion
- Update and maintain guest records in the reservation system
- Process payments and reconcile cash drawer at the end of each shift
- Generate reports as needed
- Stand up for 6-8 hours each day
- Handle check in, check out, and other transaction inquiries
- High school diploma or equivalent
- 1-2 years customer service experience
- Excellent communication skills, both written and verbal
- Friendly and outgoing personality
- Ability to stay calm and professional under pressure
- Strong organizational skills and attention to detail
Preferred Skills and Qualifications
- Previous experience working in a hotel or related industry
- Proficiency with computers and software programs, including Microsoft Office and property management systems
- Competitive hourly wage of $13.00 - $15.00, paid bi-weekly
- Flexible full-time and part-time schedules
- Opportunity to work in a friendly and fast-paced environment
VP Management LLC is proud to operate Fairfield Inn & Suites by Marriott, committed to delivering elite hospitality and memorable experiences to our guests. We value professionalism, customer service, and teamwork, and strive to create a welcoming environment for both employees and visitors alike.
