Role and Responsibilities
- Customer relationship building/Maintain high customer service levels
- Ensure swift communications (10 minute response time) happen either via phone/email/teams etc…
- Ensure all communication is professional, thoughtful, and solution oriented.
- Ensure floor organization and efficiency is to Company standards
- Ensure Company policy is adhered to with checklists
- Ensure safe driving on forklifts/ Ensure efficient use of forklifts/ Ensure Forklift maintenance up to par
- Monitor 3PL Central/DW report out/DTS, & Cell Throughput to ensure data is accurate and analyzed.
- Maintain accurate inventory for Customers
- Ensure accuracy of all KPI reporting metrics to Plant Manager
- Ensure delivery times are met to each customer/Coordinate closely with trucking dispatch in City
- Ensure scheduled meetings with shift personnel happen, discussing Operations and KPIs.
- Ensure floor leads understand and report the need for scorecard infractions with Forklift Operators & General Laborers
- Overtime approval and tracking. All OT should be specifically addressed in the TCP authorizations.
- Work with floor leads to schedule labor in, according to needs the floor operations may require (including weekends)
- Staff all shifts according to Customer demand
- Use root cause analysis and general problem-solving skills to resolve issues effectively and swiftly.
- Ensure floor supervisors manage cleanliness of the floor and coordinate closely with all personnel (Checklists)
- Utilize Checklists and other systematic tools and processes to identify potential issues and eliminate them before they escalate to a customer complaint.
- Handle employee disputes/Utilize proper dispute resolution tactics
- Coordinate with customer requests for any of their needs
- Communication is an ART. It must be accurate, relevant, and timely. Utilize this philosophy with employees and customers
- Initiate repairs for forklifts and other equipment with vendors. Communicate with Plant Manager on all quotes received.
- Roles & Responsibilities may shift as time moves forward.
Qualifications and Education Requirements
Verifiable management experience, college degree preferred
Preferred Skills
Management Skills, Conflict Resolution Skills, Microsoft Office proficiency, Planning Skills, Problem Identification
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
