GreatFlorida Insurance | Orlando, FL
Are you passionate about helping people, thrive in a fast-paced environment, and enjoy being part of a winning team? GreatFlorida Insurance is looking for a highly organized, bilingual Customer Service Representative who is committed to delivering exceptional customer service while helping grow our agency.
This is an excellent opportunity for someone who enjoys building relationships, solving problems, and making a positive impact on our clients every day.
Position Summary
As a Customer Service Representative, you will be the first point of contact for many of our clients. You'll assist with policy servicing, answer coverage questions, process policy changes, and identify opportunities to better protect our customers through additional insurance products.
We're looking for someone who is dependable, professional, and eager to grow with our agency.
Responsibilities
- Provide outstanding customer service in both English and Spanish
- Answer incoming phone calls, emails, and text messages professionally and promptly
- Assist clients with policy changes, billing questions, claims guidance, renewals, and coverage questions
- Process endorsements, cancellations, reinstatements, and other policy servicing requests
- Follow up with clients to ensure requests are completed accurately and on time
- Review customer accounts for coverage gaps and identify cross-selling opportunities
- Educate clients on additional insurance products including Auto, Home, Flood, Umbrella, Life, and Commercial Insurance
- Maintain accurate client records within our agency management system
- Work closely with the sales team to ensure an exceptional customer experience
- Meet service standards while maintaining attention to detail in a fast-paced environment
Qualifications
We're looking for someone who is:
- Fluent in both English and Spanish (required)
- Highly organized with excellent time management skills
- Able to prioritize multiple tasks without sacrificing accuracy
- Professional, courteous, and respectful with clients and teammates
- A strong verbal and written communicator
- Comfortable speaking with clients over the phone and in person
- Punctual and dependable
- Positive, energetic, and solution-oriented
- A true team player who enjoys helping others succeed
- Comfortable learning new technology and insurance systems
- Licensed Florida 4-40 or 2-20 Insurance License
What Makes You Successful Here
Our ideal candidate:
- Thrives under pressure and enjoys a fast-paced work environment
- Takes ownership of every customer interaction
- Communicates clearly and confidently
- Pays close attention to detail
- Is coachable and eager to learn
- Looks for opportunities rather than waiting to be told what to do
- Understands that every customer interaction is an opportunity to earn trust and build lifelong relationships
Benefits
- Competitive hourly pay (based on experience)
- Performance bonuses and incentives
- Paid Time Off
- Paid Holidays
- Ongoing training and professional development
- Career advancement opportunities
- Supportive team environment
- Monday through Friday schedule (No weekends)
Our Core Values
At GreatFlorida Insurance, we believe that great service begins with great people. Every member of our team is expected to:
- Put the customer first
- Treat everyone with respect
- Communicate honestly and professionally
- Work together as one team
- Be accountable for their work
- Maintain a positive attitude
- Strive for excellence every day
If you're looking for more than just a job and want to build a career with a growing agency that values integrity, teamwork, and exceptional customer service, we'd love to meet you.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
