Job Summary:
The Move-In Coordinator supports the Marketing Director in managing and coordinating all aspects of the resident move-in process. This role ensures a smooth, welcoming, and organized transition for new residents and families from initial deposit through move-in day and early onboarding.
Essential Job Functions:
- Assist the Marketing Director with all move-in coordination activities
- Serve as a primary point of contact for new residents and families during the pre-move-in and move-in process
- Track and manage move-in timelines, paperwork, and required documentation
- Coordinate move-in schedules with internal departments (nursing, housekeeping, maintenance, dining, etc.)
- Ensure apartments/rooms are ready prior to move-in date
- Communicate regularly with families regarding move-in updates, expectations, and next steps
- Maintain accurate move-in tracking logs and CRM/lead systems as needed
- Support marketing events, tours, and resident engagement activities when needed
- Help ensure a warm, welcoming experience for all new residents
- Identify and escalate any issues that may delay or impact move-ins.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent required
- Experience in customer service, hospitality, senior living, or life enrichment preferred
- Strong interpersonal, verbal, and written communication skills
- Highly organized, dependable, and able to multitask in a fast-paced environment
- Compassionate, patient, and enthusiastic about working with older adults
- Basic computer proficiency, including email, calendars
Benefits You Can Expect:
- Medical, Dental, Vision Insurance
- Paid Time Off
- Mileage Stipend available to eligible employees
- Basic Life and AD&D Insurance
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Compassionate Action Relief for Employees C.A.R.E Fund
- Paid Jury Duty and Bereavement Leave
- Loewenberg Caregiver Scholarship
- Academy for Career Excellence Program
- Continuing Education (Relias Training)
- Employee Referral Bonus Program
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
