Front of House Assistant Manager
Job Summary:
As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.
Position Type:
Responsibilities
Operations:
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Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift.
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Ensure team policies and procedures are being maintained by all team members during your shift.
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Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
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Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
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Hold the team accountable for completion of their daily checklists.
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Oversee your designated area(s) of responsibility which will may change at determination of the FOH Director(s) (i.e. Team apps, Checklists Cleanliness, Roadmaps, etc)
Leadership Oversight:
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Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’
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Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, success metrics, daily checklist completion rate, etc)
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Attend monthly manager meetings to ensure alignment with FOH goals and action plans
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Meet with FOH DayPart Manager(s) biweekly to give/receive feedback
Financial Stewardship:
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Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
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Collaborate with the AM and PM Managers to ensure goals are met monthly and productivity goals are met daily
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Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals
Training and Development:
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Ensure team members are progressing through the roadmaps consistently
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Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance
Qualifications and Requirements:
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Smile
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Create and Maintain Eye Contact
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Speak Enthusiastically
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Reliable transportation
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Ability to work in a fast-paced environment
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Strong people skills with a desire to serve Team Members
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Strong commitment to superior customer service
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Ability to manage Team Member behavioral and performance issues
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Ability to work in a team environment with shared ownership and responsibility
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Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $18.00 - $20.00 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Employee discount
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Paid training
Job Type: fulltime, parttime
Schedule:
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8 hour shift
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10 hour shift
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Weekend availability
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Monday to Friday
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Holidays
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Day shift
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Night shift
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Overtime
Education: High school degree
Work location: On-site
