City/State:
Nyack, New York
Department:
Pride Center
Work Shift:
Day
Work Days:
DAYS VARY, MON-FRI, PER DIEM
Scheduled Hours:
8:30 AM-5 PM
Scheduled Daily Hours:
8 HOURS
Scheduled Weekly Hours:
40
Hourly Rate/Range:
Starting at $67.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
Knowledge, Skills and Abilities
- The NP demonstrates core and unit specific competencies based on the patient population served: must have exemplary customer service skills to present a consistent and coordinated high quality patient experience; must defend and preserve the rights of patients relative to all aspects of care, information knowledge, and privacy; must demonstrate respect for cultural diversity with patients, involved others, coworkers and other health care team members
Duties include:
- Evaluation and treatment of walk-in and scheduled patients;
- Obtaining history and physical exams, ordering and interpreting diagnostic testing, venipuncture and injections, minor office procedures, patient counseling and education and prescribing and adjusting medications and treatments;
- Administration of medications by IM/IV/SC/PO route and related activities;
- Triaging patient complaints and symptoms/signs (in person, by phone, by video or other electronic means);
- Working to improve patient adherence and retention in care;
- Performing phlebotomy and other specimen collection when necessary;
- Educating patients on risk reduction techniques;
- Assisting other staff with examinations and specimen collection.
- Participating as an active member in team meetings, clinical flow improvement and QI/QA
- Documenting and billing for all clinical encounters accurately and in a timely way as per Montefiore Nyack standards.
Skills include:
- LGBTQ+ sensitivity and competency
- The NP must possess excellent organizational, written and verbal skills
- Be able to think independently and use good judgment for situations that require initiative and ingenuity
- Possess excellent interpersonal skills necessary to communicate tactfully and effectively with patients, employees and internal and external customers
- Be familiar with all medical procedures performed in the medical office and/or hospital
- Have a working knowledge of industry regulations
- Be able to handle multiple tasks, assignments, and deadlines simultaneously
- Must possess problem solving skills and abilities
- Have knowledge of computers and be able to document in an electronic health record
- Be detailed oriented and flexible with working hours to accommodate the needs of the facility
- Establish collaborative and collegial relationships with health care members.
- Communicate plan of care to its assigned patients and involved others
- Demonstrates behavior consistent with MNH code of respect
- Obtains health care proxy and living will when able.
1. General Contacts: Physicians, patients, patient family members and employees
D. Environment and Demands
1. Environmental Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to fumes or airborne particles and exposure to infectious diseases. The noise level in this environment is usually moderate.
Essential Physical and Cognitive Demands, Manual Dexterity: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is often required to stand; sit; walk; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision.
Part I: Hospital-Wide Standards
A. Organizational
Demonstrates adherence to Montefiore Nyack “We Care” standards including:
WORKING TOGETHER
“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”
- Place team success above individual recognition.
- Be receptive to new ideas and approaches within my workplace.
- Offer assistance generously without hesitation.
EMPOWERMENT
“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”
- See projects through to ensure completion.
- Problem solve with patients, family members, and other employees.
- Follow up to ensure a resolution.
COMMUNICATION
“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”
- Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?
- Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
- Use positive communication in my tone of voice, body language, and choice of words.
- Respond to e-mails in a courteous manner, with-in twenty-four hours.
APPEARANCE
“I will dress in a manner that reflects a professional and positive image of the hospital at all times”
- Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.
- Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.
RESPONSIVENESS
“I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”
- Respond to patient call lights and ask if I can assist. (No Pass Zone).
- Respond empathetically.
- Apologize for delays and concerns.
EXCELLENCE IN SERVICE
“I will strive to ‘do my best everyday’ in exceeding customer expectations.”
- Anticipate and address my patients’, families and visitors needs.
- Avoid negativity and exhibit a “can-do” attitude.
- “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
- Exit elevators to accommodate our patients’ first.
- Acknowledge people in the hallway by smiling and making eye contact.
- Help lost guests and new employees by escorting them to their destination.
Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
