The General Manager at our Courtyard by Marriott is responsible for overseeing the day-to-day operations of our property. The successful applicant wears a lot of hats—ultimately responsible for the success, reputation, and profitability of the entire property.
Responsibilities:
- Ensure smooth daily functioning of departments: front desk, housekeeping, food & beverage, maintenance, and more.
- Monitor service quality and guest experience.
- Resolve high-level guest complaints or incidents.
- Core responsabilities, GXP, GSS, Mobile Control Panel, BSA and more
- Inspect rooms regularly with both housekeeping and maintenance leaders.
- Process payroll, Invoices, direct billing, F&B tips and CC authorizations.
- Oversee budgets, forecasts, and profit & loss (P&L) statements.
- Manage expenses & optimize revenue (e.g. room rates, occupancy, ADR, RevPar).
- Work with accounting to ensure accurate billing and cash flow.
- Hire, train, and supervise department heads and key staff.
- Set performance expectations, conduct reviews, and resolve internal conflicts.
- Foster a positive and productive work culture.
- Set short- and long-term goals for growth and improvement.
- Analyze market trends, guest feedback, and competitor activity.
- Lead projects like renovations, room deep cleaning & Preventive Maintenance.
- Collaborate with the sales & marketing team on promotions, group and events.
- Build relationships with local businesses, travel agents, and tourism boards.
- Ensure the hotel meets all health, safety, labor, and licensing laws.
- Maintain security protocols and crisis response plans.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
