Customer Service Representative / Dispatcher (Lakewood, CO- In-person)
Firefly Electrical Services is a locally owned electrical company focused on delivering excellent service, strong teamwork, and pride in the skilled trades. As our company continues to grow, we are looking for a Customer Service Representative / Dispatcher who enjoys helping people, staying organized, and supporting a busy service team.
In this role, you will be the central point of communication between our customers and our electricians in the field, helping ensure jobs are scheduled efficiently and customers have a great experience from the first phone call to job completion.
Our service department is fast-paced, and priorities can shift throughout the day. The right person enjoys staying organized, communicating clearly, and helping the team stay on schedule.
What you'll do:
- Answer customer calls, emails, and service inquiries in a professional and friendly manner
- Schedule service appointments and coordinate dispatch for electricians in the field
- Communicate appointment confirmations, technician arrival windows, and schedule updates with customers
- Help manage the daily service schedule to keep technicians productive and jobs running smoothly
- Support the Service Manager with scheduling coordination and administrative tasks
- Maintain customer records and follow-ups in our service management system
What We’re Looking For:
- 1–2 years of customer service, administrative, or scheduling experience
- Strong communication and people skills
- Organized and detail-oriented with the ability to manage multiple tasks
- Comfortable using computers and office software
- Reliable, professional, and able to work well with a team in a fast-paced environment
Basic Requirements
- Authorized to work in the United States
- Valid driver’s license and reliable transportation
- Ability to pass a background check
Job details
Full Time, M-F 8-4pm in Lakewood, CO
(Office based position) Not remote
Salary: $17-$23 hour DOE
Benefits
Firefly Electrical Services offers a benefits package designed to support the well-being of our employees.
Benefits
Firefly Electrical Services offers a benefits package designed to support the well-being of our employees.
Insurance (after 90 days)
Health insurance with employer contribution
Voluntary Benefits (after 90 days)
Dental, vision, life insurance, and short- and long-term disability
Time Off
Paid Time Off accrual after 90 days
Paid sick leave
Six paid holidays
Additional Benefits
- 401(k) eligibility
- Tuition reimbursement for electrical education
Why Join Firefly Electrical Services
We are building a company where people can grow, learn, and build long-term careers in the trades. Our team values:
- Teamwork
- Work ethic
- Continuous learning
- Pride in quality work
- Supporting each other’s success
If you enjoy helping customers, staying organized, and supporting a hardworking team, we encourage you to apply.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Application Question(s):
- How many years of experience do you have using ServiceTitan?
Education:
- High school or equivalent (Preferred)
Experience:
- Map reading: 2 years (Preferred)
- Microsoft Office: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person
