Real Pro LLC is currently hiring for Cable Installer (Gordon, AL).
This is a 1099 Position
Responsible for performing skilled technical work, providing technical support for client organizations, performing installations and services for residential and commercial customers. Ensure high-quality execution of telecom and broadband services including internet, video, voice, and alarm systems.
We provide paid training for all new technicians. Training generally takes 2–4 weeks for those new to the role and may be shorter for experienced candidates. After training, technicians transition to production pay.
Responsibilities
- Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems.
- Perform quality checks of the work executed to ensure installations meet client standards.
- Adhere to safety protocols and use proper personal protective equipment (PPE).
- Troubleshoot and resolve technical issues for customers.
- Maintain accurate records of work performed and equipment, consumables used.
- Operate company vehicles safely and efficiently.
- Communicate effectively with customers, explaining services and addressing concerns.
- Stay updated on new technologies, installation techniques, client products and features.
- Educate customers on self-help options and product features.
- Identify and pursue opportunities for additional services or upgrades
Key Measures / Key Performance Indicators:
- Operational efficiency and productivity metrics (On Time Arrival, Job Completion Rate,
- Technician NPS (TNPS), First time right (FTR), Home Health Check (HHC), Meter Usage, Repeat Service Calls, Quality Control Pass Rate, etc
- Customer satisfaction scores, Net Promoter Score (NPS)Safety compliance records
- Requirements
- Education:
- (Technical certifications relevant to the telecom and broadband industry e.g. alarm systems, router configurations, etc.)
Experience:
0 to 2 years of experience as a technician in telecom or broadband field operations.
Experience with cable, internet, and voice service installations a plus
Exposure:
Familiarity with various telecom and broadband technologies, tools and equipment
Knowledge of safety procedures and regulations
Understanding of customer service principles, practices.
Factors critical to success for this position:
Technical aptitude and willingness to continuously learn new technologies.
Customer service orientation with the ability to communicate effectively
Ability to work independently and as part of a team, demonstrating strong work ethic and time management skills
Physical Requirements:
Ability to stand, walk, and sit
Ability to use hands to handle or feet
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch, bend and crawl
Ability to lift up to 75 lbs
Ability to maintain all safety expectations
Please note: This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to:
Following all required safety protocols and procedures
Using appropriate personal protective equipment (PPE)
Operating vehicles and equipment safely
Maintaining valid certifications and licenses as required
Participating in mandatory safety training and meetings
Reporting unsafe conditions or practices
Passing required drug and alcohol screening
Maintaining physical capabilities necessary to perform essential job functions safely
Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.
Pay: $800.00 - $1,200.00 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Referral program
- Vision insurance
Application Question(s):
- Do you have a suv/truck capable of hauling a 28ft ladder?
- Do you have Cable/Fiber Experience?
Work Location: In person
