Evaluate, authorize, and approve loans. Advise borrowers on financial status and methods of payments. Act as liaison between customer and our financial institution and help qualified applicants acquire loans in a timely manner.
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Approve loans within specified limits and refer loan applications outside those limits to management for approval.
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Help applicants to obtain information for loan applications and to answer questions about the process.
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Analyze applicants' financial status, credit, and work history to determine feasibility of granting loans.
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Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
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Obtain and compile copies of loan applicants' credit histories, financial statements, and other financial information.
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Review and update credit and loan files.
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Review loan agreements to ensure that they are complete and accurate according to policy.
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Compute payment schedules.
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Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
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Submit applications to credit analysts for verification and recommendation to the Branch Manager or Management office.
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Handle customer complaints and take appropriate action to resolve them.
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Work with clients to identify their financial goals and to find ways of reaching those goals.
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Negotiate payment arrangements with customers who have delinquent loans.
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Analyze potential loan markets and develop referral networks in order to locate prospects for loans.
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Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
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Provide friendly excellent customer service to our customers in person and over the phone
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Take loan application and processes for approval/denial
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Receive and post payments
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Maintain and balance cash drawer daily
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Maintain daily delinquency reports
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Service past due accounts with dignity and respect to our customers and build solutions
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Make daily bank deposits
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Call approved and unmade application to close loan
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Maintain compliance with policies and procedures
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Network within the community to find and attract new customers
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Maintain an organized, clean and professional work environment
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Work closely with other team members and manager to obtain branch goals
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Other duties as assigned
Job Requirements:
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1-year customer service experience from any industry
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Basic computer skills and be able to operate a calculator
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Must have a valid driver’s license with a reliable vehicle and valid proof of insurance
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Ability to speak English and Spanish preferred
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Stable work history
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Valid driver’s license, acceptable driving record and reliable transportation
BENEFITS:
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Competitive pay
- Comprehensive paid training
- Vision/Dental Insurance
- Advancement Opportunities
