Appraisal Order Coordinator (Account Manager) — Remote after Paid Training
Home Base Appraisal Management provides nationwide real estate appraisals to mortgage companies, banks, and private clients. Established in 2009, our close-knit team strives to provide the most personalized and caring service in the industry.
This is a remote position — after a paid, one-time training period of 4–8 weeks at our Draper, UT office, you'll work from home full-time.
Position Summary
You'll own the appraisal order lifecycle from intake to delivery, using custom software to keep clients and appraisers aligned every step of the way. This is a role for someone who enjoys taking initiative — who sees a problem, solves it, and keeps stakeholders in the loop.
We're looking for a self-starter who is analytical and proactive about staying current with industry best practices. Real estate, mortgage, or appraisal industry experience is a strong plus — you'll ramp up faster if you already understand how the appraisal process works.
What You'll Own
- Order intake & assignment — Review incoming appraisal orders to ensure we have all required information, then assign to the right appraiser on our rotating panel based on client, location, product type, and due date
- Client & appraiser communication — Be the primary point of contact between clients and appraisers, using web messaging, email, phone, and text to keep everyone informed
- Deadline management — Proactively follow up with appraisers to keep orders on track, flagging risks to clients before they become problems, not after
- Compliance & training — Complete required training, and staying current on evolving industry standards
- Customer support — Field service calls and troubleshoot basic website issues for clients
- Data handling — Follow company and industry guidelines to keep sensitive information secure at all times
What Success Looks Like
- Orders move through the pipeline in a timely and efficient manner
- Clients trust you to flag issues before they ask
- You spot patterns such as recurring client needs, and adjust your approach for future success
- You know when to make the call yourself and when to loop in a manager
- As a team player, you take ownership of mistakes and show up when others need help
Requirements
- High school diploma or equivalent
- 3+ years of customer service experience
- Strong written and verbal communication skills
- High level of ownership and accountability — you follow through without reminders
- Comfortable working independently in a remote setting while staying connected to a team
Preferred
- Experience in real estate, mortgage, title, or appraisal industries
- Familiarity with appraisal terminology or the appraisal management process
- Prior experience with AMC (Appraisal Management Company) software or workflows
Additional Information
- Job Type: Full-time, Monday–Friday, 9:30 am – 6 pm (no weekends)
- Pay: $17.00 – $18.00/hour
- Benefits: Medical, dental, vision, life, and accident insurance plans available
- Time Off: PTO + 11 paid federal holidays per year
- Location: Fully remote after an in-office/in-person training period of approximately 4-8 weeks at our Draper, UT office
Equal Opportunity Employer — we are proud of our accepting workplace.
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Draper, UT 84020
