Job Overview:
This is a hands-on leadership role in a fast-paced ice cream and coffee shop. You will actively lead shifts while coaching team members, delivering exceptional hospitality, and taking ownership of managerial responsibilities throughout each shift.
Our mission is to create an experience that stands out in the market. We want every guest to feel genuinely welcomed, cared for, and excited to return.
We place a strong emphasis on employee development and culture, especially for high school and college students entering the workforce for the first time. This role is more than a job; it is an opportunity to build confidence, responsibility, communication, and a work ethic that extends beyond the workplace. Our goal is for every employee to leave better than they came in, equipped with real, transferable life skills they can carry into any future career.
Your role is a key part of that process, not only by teaching responsibility, communication, and work ethic, but by setting the standard through how you lead and show up every day. This includes giving clear direction, holding standards, motivating the team through positivity, and having honest conversations that help team members grow.
We are committed to finding the right person for this role and will not rush the hiring process.
*We are currently looking for managers for two locations*
The Pendleton Parlor & The Fort Thomas Parlor.
What We're Looking For:
- Proven Professionalism
- Outgoing, Extroverted, and Conversational
- Strong Work Ethic
- Takes Initiative and Acts Without Being Asked
- Natural Leader and Goal-Oriented
- Customer-Focused with Strong Hospitality
- Fast-Paced, Efficient, and Stays Productive Under Pressure
- Strong Attention to Detail
- Clear Communicator with Team, Guests, and Management
- Positive, Upbeat, and able to Motivate Others
- Dependable, Punctual, and Professional
- Comfortable Giving and Receiving Direct Feedback
- Hands-On and Fully Engaged in All Aspects of the Position
Requirements:
- Previous Experience in Food Service, Hospitality, or a Fast-Paced Customer-Facing Role (With References)
- Proven Leadership Ability (formal or informal) with Experience Coaching and Motivating Others
- Strong Reliability, Punctuality, Consistency, and Accountability
- Ability to Learn, Memorize, and Execute Full Menu Items and Preparation Methods
- Comfortable in a Fast-Paced, Hands-On, High-Energy Environment
- Strong Communication Skills and Ability to Give and Receive Feedback Professionally
- Detail-Oriented with the Ability to Stay Organized Under Pressure
- Demonstrated Maturity, Integrity, and Strong Work Ethic
- Commitment to Team Culture, Customer Experience, and Business Growth
- Strong References that can Speak to Work Ethic, Character, and an Ability to Work Well with Others
- Commitment to Food Safety Standards (Formal Training or a Certification is Highly Valued)
Pay: $17.00 - $24.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Application Question(s):
- What makes you a qualified candidate for this position?
- Why do you want this role at The Parlor?
- How do you plan on motivating team members, cultivating business growth, and contributing to a warm and welcoming environment for every customer?
- Describe a time that you went above and beyond without being asked.
- How would you describe the difference between service and hospitality?
- What attributes do you believe a leader should possess and why?
- Why do you think some people fail in management/leadership roles, specifically in the food service industry?
- What is going to keep you motivated in a position like this?
- Why should we hire you and not another candidate?
- What do you foresee being your biggest asset and your biggest struggle in this role?
Education:
- High school or equivalent (Required)
Experience:
- Food service: 2 years (Preferred)
- Hospitality: 2 years (Preferred)
License/Certification:
Work Location: In person
