Job Summary
We are seeking an energetic and dedicated Hotel Guest Experience and Activities Lead to elevate our guests' stay by delivering exceptional service and memorable experiences. In this dynamic role, you will oversee guest relations, coordinate engaging activities, and ensure smooth operations across front desk and guest services. Your passion for hospitality, multilingual skills, and ability to manage multiple responsibilities will help create a welcoming environment that exceeds expectations. This paid position offers an exciting opportunity to lead guest engagement initiatives while fostering a vibrant, guest-centric atmosphere.
Responsibilities
- Lead the guest experience team by providing outstanding customer service, ensuring all guest inquiries and requests are handled promptly and professionally.
- Coordinate and promote a variety of resort activities, events, and entertainment options to enhance guest satisfaction.
- Manage front desk operations, including check-in/check-out procedures, reservations using property management systems (PMS) such as OPERA, and handling guest concerns with effective problem-solving skills.
- Assist with hotel emergency procedures, ensuring safety protocols are followed and guests are well-informed during any incident or crisis.
- Utilize multilingual abilities to communicate effectively with diverse guests, providing personalized service in their preferred language.
- Oversee guest relations efforts by maintaining high standards of hospitality management, phone etiquette, and client communication.
- Collaborate with hotel management to implement policies that improve guest services and operational efficiency.
- Support night audit processes when necessary, ensuring accurate financial reconciliation and reporting.
Experience
- Proven experience in hospitality management or hotel operations, ideally within resort environments or similar settings.
- Strong background in customer service with excellent communication skills across multiple languages; bilingual proficiency is highly desirable.
- Familiarity with hotel management systems such as OPERA or other property management systems (PMS).
- Knowledge of hotel emergency procedures, guest services protocols, and front desk operations.
- Experience in organizing and leading resort activities or entertainment programs is preferred.
- Demonstrated ability to handle customer service issues effectively while maintaining a positive attitude under pressure.
- Previous experience in night audit functions or property management roles will be considered an asset.
Join us to lead the way in creating unforgettable experiences for our guests! Your enthusiasm for hospitality combined with your leadership skills will help foster a vibrant environment where every visitor feels valued and engaged.
Pay: $15.20 - $17.00 per hour
Expected hours: 15.75 – 17.15 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
