Job Summary:
Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
Job Duties:
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Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
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Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
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Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
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Strives to be innovative in new programs designed to eliminate waste and increase productivity.
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Performs administrative and financial duties such as daily reports, accounts receivables, rooming lists, and office supply inventory.
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Manages departmental expenses within budgeted guidelines.
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Performs other duties as assigned
Requirements
Qualifications:
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Minimum of two years' experience at frond desk with complete understanding of front office operations.
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Previous experience in hospitality management preferred.
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Superior customer service and public relations skills.
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Excellent organization and time management skills.
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Ability to communicate clearly and effectively with customers, co-workers, and managers.
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Knowledge of Microsoft Office, Internet, and property management systems.
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Ability to work a flexible schedule, including weekends and holidays.
