Office Administrative Assistant / Customer Service Representative
Sanders Ground Essentials, Inc. is a locally owned and established lawn care company that has proudly served Central Arkansas for over 25 years. We are seeking a highly organized, customer-focused Office Administrative Assistant / Customer Service Representative to join our team in Benton, Arkansas.
If you enjoy helping customers, staying organized, and working in a fast-paced office environment, we'd love to hear from you.
Position Summary
The Office Administrative Assistant / Customer Service Representative plays a vital role in the daily operations of our business. This position serves as the primary point of contact for customers while coordinating communication between customers, technicians, and management.
Responsibilities include answering incoming calls, entering and tracking customer information in our WorkWave customer management software, preparing estimates and service agreements, scheduling services, assisting technicians with daily work orders, processing customer payments, and supporting the overall efficiency of the office.
This position requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks while providing outstanding customer service.a
Primary Responsibilities
- Answer incoming phone calls and direct them to the appropriate department.
- Document customer conversations, requests, and follow-up items in WorkWave.
- Enter new customer leads and track them through the sales process.
- Prepare and email estimates and service agreements.
- Set up new customer accounts and onboard new customers.
- Answer customer questions regarding services, billing, and scheduling.
- Prepare technicians' daily work orders, service instructions, and first-service materials.
- Ensure technicians have the information and products needed to complete scheduled services.
- Process customer payments and assist with account inquiries.
- Collect technician receipts and prepare them for the accounting department.
- Maintain office inventory, including yard signs, service instruction forms, envelopes, and office supplies.
- Generate and send monthly customer invoices.
- Assist with additional administrative duties as needed.
Performance Expectations
Successful candidates will:
- Answer incoming calls promptly, professionally, and courteously.
- Accurately enter and maintain customer information in WorkWave.
- Prepare estimates and customer agreements in a timely manner.
- Provide exceptional customer service by responding to questions and concerns promptly.
- Communicate effectively with technicians to ensure customers receive accurate and timely service.
- Maintain an organized office and ensure adequate inventory of office and technician supplies.
- Process customer payments and documentation accurately.
- Demonstrate excellent attention to detail and maintain accurate records.
- Contribute positively to a team-oriented work environment while maintaining a professional attitude.
Qualifications
- Minimum of 2 years of office administrative or customer service experience.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- High attention to detail and accuracy when entering customer information.
- Ability to multitask and prioritize in a busy office environment.
- Professional and friendly attitude when interacting with customers and coworkers.
- Strong computer skills and the ability to learn new software quickly.
- Experience with CRM or scheduling software is preferred. Experience with WorkWave is a plus.
Preferred Skills
- Customer service experience
- Administrative support
- Scheduling and dispatch coordination
- Data entry
- Microsoft Office (Outlook, Word, Excel)
- Accounts receivable or payment processing experience
Compensation & Benefits
- $22.50–$25.00 per hour, based on experience
- Paid Time Off (PTO)
- Full-time position
- Monday–Friday, 8:30 AM – 6:00 PM
- Opportunity for advancement within a growing company
Why Join Sanders Ground Essentials?
At Sanders Ground Essentials, we take pride in providing exceptional service to our customers while creating a positive work environment for our team. You'll be joining a company with over 25 years of experience and a reputation for quality service throughout Central Arkansas.
Our office team is the heart of our operation. If you enjoy helping people, solving problems, and making a difference for customers every day, we'd love to have you on our team.
How to Apply
Send résumé to [email protected]
Sanders Ground Essentials, Inc.
1215 Military Road, Suite 1
Benton, AR 72015
Or call our office at 501-315-9395 for more information.
Pay: $22.50 - $25.00 per hour
Work Location: In person
