We are seeking a friendly, professional, and detail-oriented Administrative Assistant / Front Desk Agent to join our Community Association Management team. This full-time position provides primary administrative support to Community Association Managers to ensure efficient office and association operations. Front desk responsibilities serve as a secondary function of this role, acting as backup support for homeowners, guests, vendors, and callers. The ideal candidate is customer service-driven, highly organized, and able to multitask in a fast-paced environment while maintaining professionalism, discretion, and strong attention to detail. We value teamwork, accountability, and exceptional service while creating a positive work environment for both our staff and the communities we serve.
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Provide administrative support to Community Association Managers, including scheduling, correspondence, and document preparation
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Assist with meeting coordination by preparing agendas, distributing meeting packets, and recording meeting minutes
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Attend meetings as needed, including occasional Saturdays - with given notice
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Maintain homeowner and association records in compliance with company standards and governing document requirements
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Assist with homeowner communications and direct inquiries to the appropriate manager or department
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Perform general office duties including filing, scanning, data entry, and document organization (software training provided)
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Support annual meetings, special projects, and community event logistics as assigned
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Serve as a backup point of contact for visitors, homeowners, vendors, and callers
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Answer and route multi-line phone calls to the appropriate party
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Respond to general inquiries via phone, email, and in person in a professional and timely manner
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Maintain a professional and welcoming front desk presence
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Perform data entry and basic administrative tasks using Microsoft Office and company software
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Demonstrate strong organization, multitasking, and time-management skills
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Handle conflict resolution and problem-solving with professionalism and discretion
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Excellent verbal and written communication skills
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Strong customer service skills and professional demeanor
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Ability to multitask and prioritize effectively, with front desk duties taking precedence when needed
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Proficiency in Microsoft Office (Word, Excel, Outlook) and Zoom
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Strong attention to detail and organizational skills
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Problem-solving and conflict resolution abilities
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Positive, team-oriented, and approachable attitude
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Ability to maintain confidentiality when handling sensitive information
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Prior experience in Community Association Management (HOA/POA/Condo Associations) or property management preferred
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Experience in an administrative support or front desk role
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Knowledge of association governing documents and procedures is a plus
Full-time
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Monday to Friday
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In-person position
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Occasional Saturdays required - with given notice
Salary: Up to $55,000 annually, based on experience
Benefits Include:
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Health insurance
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Life insurance
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Paid time off
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Retirement plan
We are looking for someone who takes pride in providing exceptional service, stays organized under pressure, and enjoys being an important part of a collaborative team environment.
