Join Our Team as a Reservation Agent!
Are you passionate about providing exceptional customer service and thrive in a dynamic hospitality environment? We are looking for a dedicated and enthusiastic individual to join our team as a Seasonal Reservation Agent at our hotels located in the heart of Healdsburg, CA.
Why Join Us?
- Competitive hourly pay of $20.00 - $21.00 per hour
- Potential monthly bonus opportunities
- Dynamic and supportive hospitality environment
- Seasonal position through November with the possibility of returning in March for the next season
Job Summary
As a Reservation Agent, you will play a crucial role in assisting guests with their reservations, ensuring they have a pleasurable and informative experience. Your responsibilities will include managing hotel bookings and providing exceptional customer service.
Schedule
- Saturday and Sunday
- 8:00 AM – 5:00 PM
- Day Shift
Key Responsibilities
Customer Interaction
- Answer incoming calls and respond to guest inquiries regarding the property, rates, specials, and amenities
- Direct appropriate requests to the concierge team
Booking Management
- Accurately book reservations and enter all required guest information into the reservation system
Policy Communication
- Clearly communicate hotel policies, including cancellation policies, check-in, and check-out times
Email and Correspondence
- Promptly respond to email inquiries, phone messages, and guest correspondence
Record Keeping
- Maintain accurate records of guest requests, reservations, and other important information
Inventory Management
- Properly log and inventory guest lost-and-found items
- Contact guests and coordinate shipping of recovered items when requested
Upselling
- Promote spa and restaurant reservations during the booking process
Daily Reporting
- Complete end-of-day cashier reports accurately
Additional Duties
- Perform other duties as assigned by management
Qualifications
Education and Experience
- High school diploma or GED required
- Two years of customer service experience preferred, or an equivalent combination of education and experience
Language Skills
- Ability to read, write, and communicate effectively in English
Mathematical Skills
- Basic math skills, including the ability to calculate rates, ratios, and percentages
Computer Skills
- Basic knowledge of Property Management Systems (such as Opera) preferred
- Proficiency with Microsoft Outlook, Word, and Excel
Physical Requirements
- Ability to sit for extended periods
- Frequent use of hands for repetitive motions
- Ability to occasionally lift and/or move up to 30 pounds
What We're Looking For
- Strong customer service and communication skills
- Excellent attention to detail
- Ability to problem-solve and work independently
- Professional demeanor and reliability
- Consistent attendance and punctuality
- Ability to maintain confidentiality
Work Environment
- Quiet to moderate noise level
- Professional office environment
Ready to Apply?
Please submit your resume and a brief cover letter.
Hotel Healdsburg + h2Hotel + Harmon Guest House
Website: piazzahospitality.com
We look forward to welcoming you to our team and creating memorable experiences for our guests.
Job Type: Seasonal
Schedule:
- 8-hour shift
- Day shift
- Every weekend
- Saturday and Sunday, 8:00 AM – 5:00 PM
Experience:
- Customer Service: 2 years (Preferred)
Work Location: In Person
Seasonal Position: Employment is expected to continue through November, with the possibility of returning in March for the following season.
Pay: $20.00 - $21.00 per hour
Work Location: In person
