Cashier Host/Host
Location
Charlotte Douglas International Airport
[5501 Josh Birmingham Pkwy, Concourse A, Charlotte, NC 28208]
Reports to
Supervisor, General Manager
Status
Part-Time/Full-Time
Schedule Guidelines
20 to 40 hours per week. Varied shifts including nights, holidays, and weekends. Manager must must be available during peak sales times at their locations.
Badge Required
Yes
License or Certification
No
Position Summary
A Host/Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Host also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, show Guests to their table and bid Guests farewell as they leave.
A Host/Host must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus, keeping utensils stocked and orderly. As a member of an energetic team, the Host/Host may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends, operate 365 days of the year.
In addition, the cashier takes the customer’s 'ToGo' order, assembles the order, and manages the cash register. Responsible for handling food according to Mecklenburg County Health Department Food and Beverage Guidelines and Standards for quality food-service operations. Maintain cleanliness in food service areas and throughout the food establishment. Ensures that all internal and external customers receive exemplary customer service and a positive restaurant/brand experience.
DUTIES
Customer Experience
- Proactively acknowledge, greet and assist customers within a timely manner
- Develop strong customer relationships
- Recommend additional and/or alternative purchase choice
- Inspire the customer to buy, celebrate the purchase, and create a lasting positive impression of the store/brand
- Anticipate clientele preferences during holiday and normal travel
- Analyze every aspect of bestsellers and ensuring that bestsellers reach their full potential
- Build and maintain internal and external customer satisfaction
Work Experience Requirements
Operations
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce server's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; accepting currency; calculating and issuing change for 'ToGo' orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
- Meet and exceed personal and team sales goals
- Replenish inventory and stock
- Handle cash and credit card transactions
- Manage the register in accordance with POS guidelines
- Discourage shoplifting activities by constantly keeping a vigilant eye
- Provide accurate product information
- Enhance product knowledge utilizing available resources
- Ensure that the restaurant maintains its excellent visual presentation
Requirements:
- Must be able to read menus
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop and wipe
- Must be able to articulate clear greetings and farewells to Guests
- Must be able to understand requests for assistance
- Must be able to carry trays or supplies (10-30 lbs.)
- A desire to help out where needed and work as part of a team
- Passion for providing extraordinary service
- The ability to thrive in a fast-paced environment
- An appetite for learning (and great food)
- Flexibility to work a variety of shifts
- At least one year of experience in a full-service restaurant preferred
- Must be upbeat, outgoing and positive
- Must be able to assist Guests and possess great Guest relations skills
- Ability to work positively in a fast-paced environment
- Ability to stand/walk and stay focused and alert for extended periods of time
- Ability to work effectively within a team
- Ability to effectively communicate on the telephone.
Host/Host top skills & proficiencies:
- Customer Service
- People Skills
- Professionalism
- High Energy
- Multitask
- Thoroughness
- Planning
- Basic Math
- Teamwork
- Attention to Detail
- Verbal Communication
- Organized
- Flexible
- Management Skills
Work Remotely
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: No less than 29 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
