POSITION INFORMATION
1.
Name:
SSN:
2.
Current Title, Job Code:
Mobile Unit Medical Assistant/Eligibility Enrollment
3.
Address:
Location Name
4
Name/Title of Immediate Supervisor:
Site Manager
5.
Proposed Title, Job Code:
Mobile Unit Medical Assistant/Eligibility Enrollment
Proposed Effective Date:
DESCRIPTION OF POSITION
6. State the chief purpose or objective of this position in a brief statement.
This position performs clinical and front desk duties under the direct supervision of provider and or site manager in either oral or written form.
This position performs administrative duties to register clients for services under the direct supervision of provider and or site manager in either oral or written form.
Depending on the amount of staff this employee will either perform registration duties or front desk duties.
Ensures proper records are kept for all clients registered with PVHC.
Front desk reception, answering phones and scheduling appointments.
Greet patients, completion of registration forms, and give instructions.
Calls prescriptions to the pharmacy for provide.
Communication skills using appropriate medical terminology.
Following appropriate legal and ethical professional conduct.
Ensures clients understand the registration process and follows up when a client does not have necessary information to complete application.
Maintains accurate and organized files of all clients registered.
Performs other duties assigned by supervisor within the policies pf PVHC in order to meet the goals and objectives of the dept.
Depending on the amount of staff this employee will either perform patient care duties, phlebotomy duties, and eligibility enrollment duties.
7. Describe the major areas of Medical Assistant responsibilities
Records patient height, weight, blood pressure, pulse and temperature
Assists physician while patient is being examined
Assists physician with minor surgery
Performs simple laboratory results, first aid procedures and administer injections
Administers vaccines
Sterilizes instruments and cleans equipment
Gives instructions to patient on diet, medication or special procedures as indicated by physician
Makes referrals to other providers, ancillary services, organizations or hospitals as indicated
Ensures that exam rooms are clean and stocked
Maintains daily inventory and orders supplies
Assesses patient for appropriate invasive procedure (venipuncture or capillary puncture) and obtains that
sample according to procedure
Collects blood samples in appropriate containers after positive patient identification
Properly labels specimen(s) and completes patient according to established criteria to ensure a positive
patient outcome
Verifies identity of samples with orders and processes laboratory specimen(s) as indicated
Record and scan lab results into EMR
Routes specimens to appropriate test site
Have knowledge on all programs related to PVHC
Assists Provider on Mobile Unit as needed
Other responsibilities assigned by supervisor or provider
Verifies current patient information in the EMR system and pre registers new patients and enters pertinent patient information into the system
Collects payments from patients
Upon request prepares daily schedule of patient appointments and notifies clinical staff of changes
Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
Assists patient with registration applications and insurance forms as indicated
Processes authorizations for referrals and medications as needed by patients
Provides proper verification of Medicare/Medicaid and other third party insurances
Helps Process Medical Records
Scans all mandatory forms into EMR
Addresses bump list to keep patient scheduling current
Other responsibilities assigned by supervisor or provider
8. Describe the major areas of responsibility for eligibility enrollment
Gather appropriate data to determine client eligibility into PVHC system and identify proper funding sources.
Enters information into EMR and provides client with registration card.
Scan applications into EMR within 24 hours of completing the registration process.
Revalidates clients information on a yearly basis or if there is a change in status for the patient.
Rotate with other registrations clerks on the mobile unit off sites for pre-registration.
9. The level of coworker interaction/dependence can be characterized as being: (Check One)
Extensive (much direct interaction/dependence on coworkers to accomplish work)
X
Moderate (some interaction with coworkers to accomplish work)
Limited (work is highly autonomous; little interaction with coworkers necessary to accomplish work)
10. The level of supervision received (Check One)
Extensive (much direct supervision; work with supervisor)
X
Moderate (access to supervisor and/or lead coworker, when needed)
Limited (worker must be highly autonomous; show much independence)
11. INSTRUCTIONS FOR EMPLOYEE
A. Briefly list the functions to be performed and give specific examples of each. State the most important
first and finish with the least important
B. Identify what equipment is used to perform each function
C. Identify how often the function is performed (Daily, Weekly, Monthly, And Annually)
D. If daily, identify what percent of each eight hour day is spent performing this function
12. INSTRUCTIONS FOR THE SUPERVISOR
A. Identify the function list as essential (E), or marginal (M). The function is essential if the reason the
position exists is to perform that function or because the function is highly specialized. Functions of
the jobs that do not meet the criteria for essential functions are marginal functions.
B. Identify performance standards of each function listed. List the performance standard as a particular
level of quality or quantity or other standard under which performance will be measured during the
employee evaluation process.
Clinical Assistant – patient care duties and registration duties
#
12A.
Function
12B.
Equipment Used
12C.
12D.
%
12E.
E/M
12F. Performance Standards
COMPLETED BY SUPERVISOR
1
Customer Service
D
100
E
Maintains the highest level of customer service for both internal and external customers of Project Vida
2
Adheres to PVHC safety policies and procedures
D
100
E
Exhibits safety policy and procedure in work attitude and actions
3
Records height, weight, blood pressure, pulse and temperature
Scale, stethoscope, watch, thermometer, sphygmanometer
D
7.5
E
Tasks must be completed in a safe, efficient and accurate manner
4
Assists physician while patient is being examined
D
5
E
Functions with minimal supervision within educational and job limits; recognizes emergent medical situation and responds immediately
5
Assists physician with minor surgery
W
1
E
The same performance standards apply as in item # (4)
6
Performs simple laboratory tests, first aid procedures and administers injections
D
5
E
The same performance standards apply as in item # (4)
7
Sterilizes instruments and cleans equipment
Sterilizing machine
D
2.5
E
The same performance standards apply as in item # (4)
8
Gives instructions to patient on diet, medication or special procedures as indicated by physician
D
5
E
Identifies patient’s need for education, recognizes role and own limitations, and seeks assistance from supervisor as needed
9
Records medical history, data on physicals, surgery referrals, and other facts as indicated
D
10
E
Completes tasks according to established guidelines at the highest level of accuracy
10
Makes referrals to other providers, ancillary services, organizations or hospitals if indicated
Phone, PC, Copier
D
10
E
The same performance standards apply as in item # (9)
11
Ensures that exam rooms are clean and stocked; maintains daily inventory and orders supplies
D
2.5
E
Completes assignments in a safe and efficient manner
12
Performs other duties as assigned by supervisor within the policies of PVHC in order to meet the goals and objectives of the dept.
D
5
E
Completes assignments in a safe and efficient manner
13
Records pertinent information from client to ensure they are placed in correct funding source.
D
7.5
E
Tasks must be completed in a safe, efficient and accurate manner
14
Educates client on the co-pay information, program and process at PVHC.
D
5
E
Functions with minimal supervision within educational and job limits; recognizes emergent medical situation and responds immediately
15
Ensures clients understand the registration process and follows up when a client does not have necessary information to complete application.
W
1
E
The same performance standards apply as in item # (4)
16
Maintains accurate and organized files of all clients registered.
D
5
E
The same performance standards apply as in item # (4)
17
Greets patients in a friendly and courteous manner.
Sterilizing machine
D
2.5
E
The same performance standards apply as in item # (4)
THE ABOVE LISTING ATTEMPTS TO IDENTIFY THE “MAJOR AREAS OF RESPONSIBILITY” AND IS NOT ALL-INCLUSIVE
Clinical Assistant - phlebotomist duties
#
12A.
Function
12B.
Equipment Used
12C.
12D.
%
12E.
E/M
12F. Performance Standards
COMPLETED BY SUPERVISOR
18
Assesses patient for appropriate invasive procedure (venipuncture or capillary puncture) and obtains that sample according to procedure
D
20
E
Must be completed in a 100% safe, efficient and accurate manner. Adheres to laboratory body substance isolation and hazard materials policies/procedures and utilizes/wears required protective equipment and clothing.
19
Collects blood samples in appropriate containers after positive patient identification and properly labels specimen(s). Completes patient requisition.
D
15
E
Must be completed in a 100% safe, efficient and accurate manner. Adheres to laboratory body substance isolation and hazard materials policies/procedures and utilizes/wears required protective equipment and clothing.
20
Verifies identity of samples with orders and processes laboratory specimen as indicated
D
5
E
Completes tasks according to established guidelines at the highest level of accuracy
21
Routes specimens to appropriate test site
D
2.5
E
Ensures the specimens timely delivery and accuracy to appropriate test sites
22
Maintains logs and prepares statistics as indicated
D
5
E
Completes tasks according to established guidelines at the highest level of accuracy
23
Other duties as assigned
D
5
E
24
Responds courteously and efficiently to all incoming calls and schedules patients in the EMR appointment system as indicated
Phone, PC
D
35
E
Answers all phone calls within three rings. Schedules all patients according to the departmental and institutional guidelines.
25
Processes patients
PC, Copier
D
25
E
Performs front desk tasks in an efficient and effective manner to reduce patients waiting time
26
Verifies current patient information in the EMR system and pre registers new patients and enters pertinent patient information into the system
PC, Copier
D
25
E
Verifies patients health insurance and personal data and enters all data into the EMR system at 100% accuracy
27
Collects payments from patients
PC, Copier Adding machine, receipt book
D
10
E
Collects the proper amount of money due from patients during each visit. Follows insurance policy guidelines and PVHC and institutional guidelines at 100% accuracy
28
Upon request prepares daily schedule of patient appointments and notifies clinical staff of changes
Copies, PC, Phone
W
E
Notifies MA of all changes in the patient appointment schedule
29
Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
Copier, Phone
W
E
Coordinates all necessary information in an accurate and timely manner and communicates effectively with all parties involved.
30
Assists patient with registration applications and insurance forms as indicated
Phone, PC, Copier
W
E
Understands current application format and most currently utilized forms to accomplish task at 100% accuracy
31
Performs related job functions to meet departmental goals and objectives
PC, Phone
W
E
Must be flexible and versatile and must be a team player in an attempt to achieve departmental goals and objectives.
Employee’s Signature
Date
13. PHYSICAL DEMANDS AND WORK ENVIRONMENT
How much on-the-job time is spent in the following physical activities? Show the amount of time by checking the appropriate boxes below.
How much exposure to the following environmental conditions does this job require? Show the amount of time by checking the appropriate boxes below
AMOUNT OF TIME
AMOUNT OF TIME
None
< 1/3
1/3 - 2/3
>2/3
None
< 1/3
1/3 -2/3
>2/3
Stand
x
Wet/humid conditions (non-weather)
x
Walk
x
Work moving mechanical parts
x
Sit
x
Work in high, precarious places
x
Use hands to finger, handle, feel
x
Fumes or airborne particles
x
Reach with hands and arms
x
Toxic or caustic chemicals
x
Climb or balance
X
Outdoor weather conditions
x
Stoop, kneel, crouch, or crawl
x
Extreme cold (non-weather)
x
Talk or hear
x
Extreme heat(non-weather)
x
Taste or smell
X
Electrical shock risk
x
Work with explosives
x
Risk of radiation
x
Vibration
x
Does this job require that weight be lifted or force be exerted? If so, how much and how often? Check the appropriate boxes below.
None
Under 1/3
1/3 to 2/3
Over 2/3
Up to 10 pounds
x
Up to 25 pounds
x
Up to 50 pounds
X
Up to 100 pounds
X
More than 100 pounds
X
Does this job have any special vision requirements? Check all that apply
Close vision (clear vision at 20 inches or less)
Color vision (ability to identify and distinguish colors)
Peripheral vision (three dimensional vision, ability to judge distances and spatial relationships)
X
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
No special vision requirements
Work Environment: How much noise is typical for the work environment of this job? Check the appropriate level below.
Very quiet (examples: library, private office)
X
Moderate noise (examples: business office with computers and printers, light traffic)
Loud (examples: metal can manufacturing department, large earth-moving equipment)
Very loud (examples: jack hammer work, front row at rock concert)
Employee’s Signature
Date
TO BE COMPLETED BY SUPERVISOR
14. Attach an organization chart showing this employee's position within your organizational unit showing the current structure and new structure that will result from this action.
15. List what you consider to be the qualifications for entry into the position.
High school graduate or GED, and graduation from a certified program for medical assistants
Certified Medical Assistant certification by an accredited certifying medical agency preferred
Documented completion of required CEU’s to maintain certification
One year experience in venipuncture and capillary techniques, or equivalent combination of education and experience
EDUCATION & EXPERIENCE:
Ability to communicate effectively
Familiarity with modern office and medical equipment; knowledge of principals and application of medical ethics; knowledge of legal requirements for physicians; medical terminology; manual dexterity necessary for clinical and laboratory procedures
LANGUAGE SKILLS:
Bilingual, ability to speak and comprehend both English and Spanish.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
OTHER SKILLS AND ABILITIES:
Ability to use general office machines
Accurate and skillful use of a personal computer, familiar with various software programs
Job Type: Full-time
Pay: From $12.50 per hour
Benefits:
- 403(b)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
