Purpose of Position:
Under general direction, with latitude for independent initiative and judgement, plans and directs the day-today operations of the client navigator environment. Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks.
Examples of Typical Tasks:
1. Supervises, plans, coordinates, monitors and trains staff.
2. Troubleshoots concerns with clients, traffic flows and computers.
3. Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting.
4. Assists in the development and distribution of informational materials.
5. Maintains listings of events, meetings and workshops.
6. Greets clients and identifies services required to facilitate their flow throughout the health care setting.
7. Directs clients to appropriate personnel or area.
8. Monitors the entrance and lobby to facilitate client flow throughout the health care setting.
9. Provides clear and accurate answers to questions regarding services provided at the health care setting.
10. Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
11. Maintains wheel chair availability at all times.
12. Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
13. Maintains coverage of assigned work area at all times.
14. Maintains client confidentiality.
15. Maintains records. 16. May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census.
17. May review client information for accuracy.
18. May collect, evaluate and prepare reports.
19. May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
