Job Summary
Salons by JC is seeking an energetic and detail-oriented Concierge Manager to elevate the overall experience for our tenants and salon guests. In this dynamic role, you will oversee daily operations at the front desk, maintain salon cleanliness, and ensure exceptional customer service standards are consistently met. You will also be responsible for implementing all daily salon operations to ensure quality of services provided and the growth of the salon’s profitability.
Responsibilities
- Manage the front desk operations, including greeting tenants and salon guests, managing appointments, answering inquiries, enforcing salon policies, and resolving client or stylist issues with efficiency and warmth.
- Perform daily walkthroughs to ensure the all areas of the salon are clean and safe.
- Manage and maintain salon inventory and supplies.
- Oversee salon cleanliness, address safety concerns, scheduling minor repairs, and coordinating maintenance requests.
- Maintain excellent phone etiquette while managing multiple communication channels—answering inquiries and emails, scheduling appointments, and providing information with clarity and professionalism.
- Coordinate with tenants and management to fulfill special requests and ensure seamless service delivery in a fast-paced environment.
- Utilize Salesforce to prepare and schedule tours and manage Leads.
- Uphold organizational standards by managing tours, appointments, and maintaining accurate records of all licenses and TDLR requirements.
Qualifications
- Positive, energetic and outgoing personality. (MUST BE A PEOPLE PERSON)
- Three + years Customer Service experience.
- 2+ years Sales experience.
- Experience with (Word, Excel, Outlook) and Social Media (Facebook/Instagram).
- Excellent organizational skills with the ability to manage time efficiently in a busy environment and maintain records and confidentiality.
- Dependable, self motivated and a hard working attitude.
- Professional appearance at all times.
- Candidate able to lift 25lbs.
This positions required hours are 9:00am - 6:00pm, Tuesday - Saturday and 8:00am - 5:00pm, Saturday. Sunday and Monday off
Pay: $13.00 - $15.00 per hour
Work Location: In person
