Overview
Case manager is responsible for tracking every youth on their case load and assuring that every youth has all required documentation needed to be compliant. Case manager is responsible for assuring every youth on their caseload is made aware of the services at Hearts and are offered what they need. Case manager is responsible for all paperwork for each youth on their caseload as indicated in procedures. The role is currently part time with potential to move to full time.
Responsibilities
- Completing weekly goals assigned by associate director.
- Actively following the youth assigned to your case load and offering them the services they are needed so they can meet their goals set forth in their ISPs.
- Uploading counseling notes on VOS and Database as determined by associated director, either weekly or monthly.
- Completing ISPs quarterly on paper and having youth sign as well as entering the ISPs onto the VOS.
- Keeping up with youth progress and knowing when they have met their goals so they can be exited and moved into follow-up.
- Completing counseling note report on time and sending it to your associate director.
- Completing exit forms with the proof when a youth is ready to exit and sending to the associate director.
- Keeping track of when a youth on your caseload turns 18 and obtaining proof of their Selective Service if applicable, and making certain Immigration Form is signed.
- Making sure that the youth reaches their L/N requirement.
- Responsible for being knowledgeable about services that can be provided to the youth. This means knowing what is offered by Hearts and being able to make referrals to other programs if needed.
- Performs other duties as assigned.
Requirements and Skills
- Degree in Social Work or a related field, or at least two years of relevant experience.
- Strong communication and interpersonal skills.
- Ability to advocate effectively for participants and respond to individual needs.
- Strong organizational and time-management skills with the ability to manage multiple cases and deadlines.
- Ability to maintain accurate, complete, and timely documentation.
- Strong problem-solving and critical-thinking skills.
- Ability to work compassionately and professionally with youth experiencing challenges or transitions.
Performance Expectations
The Case Manager is expected to maintain accurate and timely case documentation, actively follow assigned participants, meet required reporting deadlines, and ensure all assigned youth remain compliant with program requirements.
Pay: $18.00 - $20.00 per hour
Work Location: Hybrid remote in Duluth, GA 30096
