Role Overview: The Manager, Behavioral Health Clinical Liaison, is responsible for supporting the development, implementation, and monitoring of programs that promote whole-person integrated physical and behavioral healthcare. This role focuses on improving behavioral health service delivery, supporting cross-functional collaboration, advancing behavioral health equity, and reducing health disparities across the health plan.
Work Arrangement:
-
This role is remote, and the associate must be located in Ohio (OH)
-
Associates must have access to a reliable high-speed internet connection with a minimum download speed of 50 Mbps and an upload speed of 5 Mbps. Fully remote associates residing in states where internet service is required by contract, law, or regulation may be eligible for reimbursement.
Responsibilities:
-
Lead the development, implementation, and monitoring of behavioral health and whole person care initiatives
-
Partner with executive leadership to support integration of behavioral and physical health strategies across the plan
-
Serve as a key resource for behavioral health integration and operational issues across departments.
-
Collaborate with internal teams (Utilization Management (UM), Integrated Health Care Management (IHCM), Long-Term Services and Supports (LTSS) to support care coordination and service delivery.
-
Consult with leadership and stakeholders on behavioral health systems, provider networks, and care management strategies
-
Represent the plan to external stakeholders, including state agencies, providers, advocacy organizations, and community partners.
-
Serve as a liaison with judicial systems, including courts and Department of Health and Hospitals (DHH) representatives, when applicable.
-
Support interdisciplinary case rounds in partnership with clinical leadership to address complex member needs
-
Promote the use of evidence-based practices and nationally recognized clinical guidelines
-
Contribute to the development and review of policies to ensure integration of behavioral health and whole person care principles
-
Support workforce training, professional development, and performance improvement initiatives
-
Partner with Wellness Centers and Mobile Wellness teams to support outreach, screenings, and engagement activities
-
Identify barriers to care and support strategies to improve access to behavioral health services
-
Monitor and analyze data to identify service gaps, trends, and opportunities for improvement
-
Support process improvement initiatives aligned with organizational goals and quality measures, including Healthcare Effectiveness Data and Information Set (HEDIS) outcomes
-
Maintain work plans to track progress of initiatives and programs
-
Ensure equitable access to services and programs for members with behavioral health and substance use needs
-
Participate in enterprise workgroups and committees to support alignment with organizational strategies
Education & Experience:
-
Master’s degree required in a behavioral health-related field
-
3 years of experience providing mental health and/or substance use screening and treatment services
-
Minimum of 5 years of experience in the provision and supervision of treatment services for mental illness and substance use disorders
-
Experience working in behavioral health systems, including care coordination, program development, or clinical operations
-
Knowledge of integrated care models, whole person care, and trauma-informed care principles
-
Experience collaborating with interdisciplinary teams and external stakeholders
-
Experience supporting quality improvement initiatives and program implementation
Licensure:
-
Independent, current, and unrestricted Ohio license required, including one of the following:
-
Registered Nurse with advance practice registered nurse (APRN)
-
Licensure, Psychologist,
-
Licensed Independent Social Worker (LISW)
-
Licensed Professional Clinical Counselor (LPCC)
-
Independent Marriage & Family Therapist (IMFT)
Skills & Abilities:
-
Strong knowledge of behavioral health service delivery models and integrated care approaches
-
Understanding of evidence-based behavioral health screening and treatment practices
-
Ability to collaborate and build relationships with internal teams, providers, and external stakeholders
-
Strong communication and presentation skills, including interaction with executive leadership and community partners
-
Ability to analyze data, identify trends, and support performance improvement initiatives
-
Problem-solving and critical thinking skills to address barriers to care and improve access
-
Ability to manage multiple priorities and initiatives in a fast-paced environment
-
Organizational and project management skills to support program implementation and tracking
