You Are:
- A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.
You Have:
- A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
Your Location
- 2327 Beatrice Street, Dallas TX 75208
Your Schedule:
- Full Time (40hrs/Wk)
- Mon-Fri 7:30am to 4:30pm
Your Managers
Evolve's Core Values:
- Precision is the Standard
- Protect The Experience
- Own Everything
- Build with Intention
- Raise The Standard
Your Contribution to Evolve Technologies:
Client Facing:
- Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones
- Primary Point of Contact: Phone, Email, Text, Ticketing System
- Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
- Satisfaction: Deliver a "WOW" experience, each and every time
- SLA: Meet or exceed our response times and obligations
Internal Facing:
- Interface With: Service Technicians, Project Managers, Accounting, Partners
- Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability
- Documentation: Update and Maintain accurate client records
- Expedite: Efficiently move the issue through various departments
Preferred Qualifications:
- Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
- Familiarity with project management, scheduling, or CRM software platforms
- Experience working with high end clientele
Evolve Technologies' Contribution to You:
- $50k to $60k/yr
- Medical Insurance - 50% covered
- Dental/Vision - 100% covered
- 15 days PTO
- 6 Paid Holidays
- Short Term Disability/Group Term Life
- Company Outings + Events
- Employee Discounts
About Evolve Technologies:
CURATORS OF CUTTING-EDGE TECHNOLOGY SOLUTIONS
Our people and the services we provide define our firm. We take pride in delivering a first class client experience. We are passionate about making your home a place where people want to gather. Whether you enjoy indoor and outdoor entertainment with friends and family or just yourself, we are about automating your Texas home for the everyday enjoyments to the weekend gatherings.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
