Summary
The Triage Registered Nurse (RN)/Licensed Practical Nurse (LPN) is a telephonic position responsible for utilizing the nurse process and Digestive Health Partner’s protocols to coordinate and manage the care of patients.
We are seeking an experienced and compassionate Triage Nurse to join our clinical team. This position is primarily office-based during the training and onboarding period to ensure comprehensive orientation, collaboration with providers, and mastery of workflows and systems.
Once fully trained and independently functioning in the role, the Triage Nurse will transition to a hybrid schedule that includes a combination of in-office and remote work on a weekly basis. Regular in-office presence will remain an ongoing requirement of the position.
All positions with Digestive Health Partners (DHP) requires both a background check and drug test.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Accept telephone calls from patients with varying levels of acuity and types of medical concerns.
- Responsible for checking voicemails and task que, addressing any urgent or emergent tasks or messages.
- Assess patients based on the patient’s own evaluation, concerns and responses to questions.
- Create a nursing care plan with appropriate follow-up steps with guidance of physician.
- Utilize electronic charting to access patient records remotely to review a database of possible conditions, relatable signs and symptoms and evidence-based treatments.
- Determine the necessary follow-up for medical diagnoses and symptoms over the phone.
- Provide clear patient information for the next steps to take.
- Maintain accurate and complete patient record, documenting all nursing assessment, interventions, and patient responses.
- Ensure the privacy and confidentiality of all patient information.
- Evaluate the significance of the patient’s concern over the phone and determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.
- Refer situations beyond ability or function to appropriate team member.
- Relay results and follow up recommendations to the patient, coordinating these and ensuring follow up on the back end to make sure they are complete.
- Foster positive interactions among team members and effectively communicate with other departments as necessary.
- Maintain Basic Life Support (CPR) training certification.
- Function within the legal limits of nursing practice. Maintain NC license and certifications.
- Participate in in-services and continuing education to maintain and improve knowledge and skills.
Requirements
- Licensed as a RN or LPN
- Triage experience and/or emergency room experience
Note: This position requires a backround check and drug screen test
Competencies
- Excellent assessment
- Phone etiquette
- Critical thinking
- Prioritization skills
- Exceptional written and verbal communication
- Ethical conduct
- Proficiency with documentation and utilization of an electronic health record system
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Triage and/or emergency room: 1 year (Preferred)
License/Certification:
- RN or LPN license (Required)
Work Location: Hybrid remote in Hendersonville, NC 28791
