The position is required to provide superior service to physicians/advanced clinical practioners and patients for all scheduling and/or template matters. The role is the communication link with the engagement center, clinical staff, referring physicians, our physicians and patients by ensuring schedules are appropriately structured and utilized on a daily basis. May assist with other activities including hospital transfers, arranging care with case managers, assisting with financial resources and answering questions related to scheduled appointments. Position may be responsible for providing patient estimates for services as well as ensuring appropriate documentation is submitted for authorization of services. The role will assist as needed in training clinical staff and engagement center staff for department specific templates and visits/procedures.
The role is also responsible to produce and maintain physician schedules based on daily needs and utilization. The role also facilitates vacations or scheduling changes on physician schedule.
This position does not provide patient care.
