At All Ways HVAC, we pride ourselves on our positive, family-oriented work culture. We are looking for a Customer Service Representative/Dispatcher to join our team! This position will act as a liaison, provide services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities:
· Provide courteous and friendly high-level customer service and support to customers and staff
· Efficiently manage and maintain service schedules and appointments
· Answer incoming phone calls and direct to appropriate parties
· Schedule service calls and maintenance appointments in Service Titan software
· Billing and Collections
· Review technician time sheets submitted daily
· Assist in inventory purchasing, handling, and transactions
· Other general office duties as assigned
Skills and Qualifications:
· Courteous and friendly with excellent customer service/communication skills
· Documentation skills and strong attention to detail
· Excellent people skills - strong listening and communication skills and patience
· Ability to relate well over the phone and handle high volume phone calls
· Ability to resolve conflict
· Ability to stay organized and multi-task
· Excellent computer skills
· Strong work ethic
· Dependable and Trustworthy
· Problem-solving
· Positive attitude
· Team oriented
· Previous HVAC or dispatching experience (required)
· High school diploma or equivalent
· Experience with Service Titan (required)
Compensation:
· Competitive compensation based on experience level.
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Flexible spending account
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Health insurance
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Health savings account
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Life insurance
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Paid time off
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Vision insurance
Schedule:
Work Location: In person
