Position Summary
At PAH Management, the Sales Manager is responsible for planning, soliciting, booking, and coordinating group room sales to meet/exceed revenue/profit goals. This will be accomplished by achieving the goals and objectives set forth by the Regional Director of Sales and Revenue.
Essential Duties and Responsibilities
The following is a representative list of duties and is not exhaustive. Other duties may be assigned.
Sales & Business Development
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Solicit, negotiate, and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
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Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
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Develop and continually enhance relationships with key corporate, business, and industry accounts to maintain and increase our market share.
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Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
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Abide by Prime Selling Time (PST) and complete the required weekly sales activities.
Revenue Strategy & Market Analysis
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Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met.
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Develop a marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture the maximum amount of revenue and meet/exceed sales goals.
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React to negative trends in the marketplace by implementing blitzes or promotions.
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Research and complete the annual brand pricing RFPs by the required date.
Client Relationship Management & Sales Operations
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Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure quality experience and enhance future sales prospects.
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Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance prospects by utilizing the required CRM software.
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Understand all GDS systems.
Reporting & Administrative Responsibilities
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Prepare and complete accurate end-of-month and annual reporting, according to PAH Management SOPs.
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Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
What You Bring
Required:
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At least 4 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience.
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Must have previous DOS or Sales Manager experience
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Supervisory experience.
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Must have a valid driver’s license in the applicable state.
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Must be proficient in Windows, company-approved spreadsheets, and word processing.
Preferred:
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Experience with Delphi, CVENT, Kalibri Labs, STR or STAR reports, Marriott and Hilton sales systems, brand RFP platforms, GDS channels, and hotel property management systems.
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Knowledge of revenue management principles, segmentation, pricing, displacement, forecasting, budgeting, and hotel performance reporting.
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Previous work experience with Marriott or Hilton brands.
Work Environment and Physical Requirements
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Local travel only.
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Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
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Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
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Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
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Must be able to multitask and prioritize departmental functions to meet deadlines.
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Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
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Attend all hotel-required meetings and training.
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Participate in M.O.D. coverage as required.
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Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing nametags.
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Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
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Must be able to maintain confidentiality of information.
Compensation and Benefits
Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.
Benefits include:
• Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan
• Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)
About PAH
PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.
Equal Opportunity Employer
Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
