About us: IPIC Entertainment strives to be our guest’s favorite destination for a night out on the town. Our newest facilities blend three distinct areas – a polished-casual restaurant, a farm-to-glass full-service bar, and our world-class luxury theater auditoriums – into a one-of-a-kind experience. Our unique concept offers a multi-faceted experience of dining, drinking and watching a movie in a luxurious setting. It’s a great way to enjoy a night out under one roof with friends, family and colleagues.
Server
Accountable for taking orders and delivering food/beverages while providing prompt and friendly service.
Responsibilities:
- Deliver a consistently high level of guest service to all guests in Theater.
- Adhere to all company guidelines and standards for serving alcoholic beverages.
- Demonstrate mastery of the food and beverage menu; respond to questions about menu items and drink options.
- Interact with guests comfortably in low lighting while communicating effectively in a soft tone as to not disrupt guests.
- Display comfortable, genuine sales approach; provide insight to popular menu items and make suggestions for additional plates and drink pairings.
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
- Provide Management with key signs of guest intoxication while ensuring minors are not served alcoholic beverages.
- Keep the assigned stations cleaned and stocked at all times.
- Secure payment for all checks and process checks through the POS in a timely manner.
- Build a relationship that makes guests want to return to Theater
- If asked by Management, act as a peer mentor for new staff members.
Experience & Qualifications:
- Previous experience in a high-end restaurant or hospitality setting is preferred
- Experience with point-of-sale systems.
- Exceptional guest service skills with a focus on creating a warm and welcoming atmosphere.
- Strong communication skills, with the ability to communicate clearly and professionally with guests, team members, and management.
- Ability to thrive in a fast-paced environment, remaining calm and composed under pressure.
- Capable of managing reservations, greeting guests, and ensuring seamless guest flow during busy service times.
- Experience in anticipating guest needs and delivering exceptional hospitality.
- Strong multitasking abilities and attention to detail to ensure the highest level of service.
- Ability to work collaboratively with the front-of-house team to ensure smooth operations.
- Knowledge of the restaurant's menu, wines, and signature cocktails to assist guests with dining decisions and provide recommendations when needed.
- Ability to uphold a professional demeanor, appearance, and communication style in alignment with the restaurant’s luxury standards.
- Willingness to learn and adapt to new procedures and systems in a fast-evolving environment.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays.
- Physical demands include standing, bending, kneeling, lifting, and carrying up to 50 lbs.
Team Member Incentives:
- Highly competitive wages and awesome tip-earning potentials for qualifying positions
- Health insurance available for full-time employees at affordable rates
- Disability and life insurance available at affordable rates
- 401K (Company Match)
- Free movie passes
- Meal discounts
- Great work environment
- Flexible hours
- Fun and challenging team member contests
- Professional career development opportunities based on performance
IPIC is proud to be an Equal Opportunity Employer, promoting diversity and inclusion of all as being foundational to our culture.
Work Location: In person
