Front Desk Receptionist, Medical Office
We are a busy and growing Foot & Ankle surgeon’s office seeking a full-time Front Desk Receptionist to join our team. This position is primarily responsible for checking patients in and out, answering phones, scheduling appointments, and helping create a professional, welcoming experience for every patient.
We are looking for someone who is organized, dependable, patient-focused, and comfortable working in a fast-paced physician practice. Experience with eClinicalWorks is strongly preferred.
This position may rotate between two Dallas office locations, so reliable transportation and flexibility to work at both locations are required.
Key Responsibilities
Greet patients with professionalism, warmth, and excellent customer service
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Check patients in and out for appointments
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Answer and manage high-volume phone calls
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Schedule, reschedule, and confirm patient appointments
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Verify insurance benefits and update patient information as needed
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Collect co-pays, balances, and other patient payments
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Assist patients with basic billing questions and route more complex questions appropriately
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Scan, import, and organize patient documents
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Monitor and respond to incoming emails, faxes, and patient-related messages
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Assist with post-visit follow-up tasks, including submitting orders, sending documentation, and helping ensure patients receive next-step instructions
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Help maintain an organized front office workflow
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Protect patient privacy and follow HIPAA standards at all times
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Work closely with providers, medical assistants, and other team members to support a smooth patient experience
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Required Skills and Qualifications
Experience in a medical office front desk or receptionist role
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eClinicalWorks experience strongly preferred
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Strong understanding of insurance benefits and patient registration
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Excellent phone etiquette and customer service skills
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Organized, detail-oriented, and able to multitask
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Comfortable working in a busy physician office
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Professional, dependable, and willing to help the team where needed
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Familiarity with Microsoft 365 and accurate typing
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Ability to communicate clearly with patients, providers, and coworkers
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Understanding of HIPAA and patient privacy standards
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Reliable transportation and ability to rotate between two Dallas office locations, if needed
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Office Hours
Monday through Thursday: 8:30 AM to 12:00 PM and 1:00 PM to 5:00 PM
Friday: 8:30 AM to 3:00 PM
How to Apply
Please submit a PDF resume that includes your employment history and two professional references.
We are looking for someone who takes pride in creating a positive first impression, helping patients feel cared for, and keeping the front office running smoothly.
