Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you!
First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries. You’ll gain a foundational knowledge base to build a successful career in the banking industry.
Work Schedule:
7:00 am - 7:00 pm, 7 days a week (shifts vary)
Compensation:
Pay range is $20.00 - $22.00/hr., commensurate with experience.
Start date:
August 2026 (Exact date to be confirmed)
Work Arrangement:
This role is an on-site work arrangement.
Location:
This position is located in the Kamehameha Industrial Center in Kalihi.
As a Service Consultant, you are the first line of communication for our internal and external customers. You’ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service. You’ll also have the opportunity to earn incentives based on your performance. Great opportunities for career growth!
The ideal candidate will have:
- High level of professionalism and customer-orientation, with strong verbal skills.
- Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.
- 1-2 years customer service experience comparable work experience in a retail, sales or financial environment
- Experience in Call Center environment desirable.
- Experience and comfort with computers and internet highly desirable.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Why are you interested in this role and in working for First Hawaiian Bank?
- In your current or past job, were you required to provide customer service while using a computer system?
- This position will be scheduled five (5) days per week between the hours of 7:00 am - 7:00 pm, including either Saturday or Sunday. Are you available during that timeframe?
Education:
- High school or equivalent (Required)
Ability to Commute:
- Honolulu, HI 96819 (Required)
Work Location: In person
