Job Summary
We are seeking a dynamic and organized Receptionist to join our ambulatory surgery center team. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a welcoming and efficient environment. Your expertise in medical administrative support, electronic health records management, and excellent customer service will help facilitate smooth daily operations. This position offers an exciting opportunity to contribute to patient care coordination while maintaining clinical confidentiality and office efficiency.
Duties
- Greet patients and visitors warmly, providing exceptional front desk customer service and phone etiquette.
- Schedule patient appointments using EMR
- Verify insurance information, assist with health insurance inquiries, and process medical collections accurately.
- Manage patient check-in/check-out procedures, ensuring all documentation review and data entry are completed precisely.
- Maintain and organize medical records, ensuring compliance with HIPAA regulations and clinical confidentiality policies.
- Handle phone communication professionally, directing calls appropriately and taking detailed messages when necessary.
- Support medical billing processes by assisting with documentation review, CPT coding, ICD-9/10 coding, and Medicare claims processing.
- Perform clerical duties including filing, data entry (10 key typing), and managing electronic health records (EHR systems).
- Assist with clinical documentation review related to care plans and medical records management to ensure accuracy.
- Collaborate with clinical staff to facilitate smooth patient flow and office operations in a fast-paced environment.
- During downtime, assist with other tasks assigned by the nursing manager.
Skills
- Proven experience in medical office management or healthcare administrative support within a clinic or outpatient setting.
- Strong knowledge of EMR/EHR systems
- Familiarity with medical billing procedures including CPT coding, ICD-9/10 coding, and Medicare claims processing.
- Excellent customer service skills with the ability to communicate effectively on the phone and in person.
- Bilingual abilities are highly preferred to serve diverse patient populations effectively.
- Proficiency in Microsoft Office Suite for documentation and scheduling tasks.
- Knowledge of health insurance policies, health information management standards, and clinical confidentiality policies.
- Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and data entry.
- Strong organizational skills with clerical experience such as filing, faxing, scanning, and managing medical records.
- Experience working in dental clinics or ambulatory surgery centers is a plus but not required.
Join our team to make a meaningful difference in patient care through exceptional administrative support! We value energetic professionals dedicated to maintaining high standards of clinical confidentiality while delivering outstanding service in a busy healthcare environment.
Pay: $21.00 - $27.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
