Field Service Technician

TSC Jacobs
Tampa, FL

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Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Productivity software
Technical Proficiency
Cross-functional communication

Full Job Description

COMPANY SUMMARY

TSC-Jacobs (TSCJ) provides custom equipment and service solutions to its Florida customers in the water and wastewater treatment industries. TSCJ values relationships with its employees, customers, consulting engineers, general contractors and OEM’s. As part of Vessco Water, TSCJ’s culture supports high employee engagement and low turnover – each employee counts, each employee matters.

POSITION SUMMARY

The Field Services Technician supports the coordination, execution, and operational effectiveness of TSC Jacobs field service operations. This role serves as a critical link between field technicians, service management, customers, and internal operations, ensuring service delivery is efficient, compliant, well-coordinated, and customer-focused. The Field Services Technician plays a key role in scheduling, logistics, documentation, communication, and process execution that enable high-performing field operations. This position blends operational coordination, customer engagement, and technical service support in a fast-paced, service-driven environment.

KEY DUTIES AND ESSENTIAL FUNCTIONS:

Field Operations Coordination

Support scheduling, dispatching, and daily coordination of field service technicians

Assist with job planning, routing, and logistics to optimize service delivery and

response times

Serve as a communication bridge between field teams, customers, and internal

stakeholders

Service Delivery Support

Support execution of service calls, maintenance programs, emergency responses,

and project work

Track work orders, service tickets, and job documentation

Ensure service activities align with safety standards, quality requirements, and

operational procedures

Customer Communication & Experience

Coordinate customer communications related to scheduling, service updates, and

job completion

Support issue resolution and service follow-up

Maintain strong service relationships with municipal, commercial, and industrial customers

Documentation, Compliance & Systems

Maintain accurate service records, work orders, reports, and documentation

Support compliance with safety, regulatory, and internal operational standards

Assist with data entry and integrity across service management systems

Inventory, Equipment & Logistics Support

Coordinate materials, tools, and equipment availability for field teams

Support inventory tracking, staging, and replenishment processes

Assist with vehicle, equipment, and asset coordination

Process Improvement & Operational Excellence

Support continuous improvement initiatives across field operations

Identify workflow inefficiencies and support process standardization

Assist in the development and maintenance of SOPs and service workflows

REQUIRED QUALIFICATIONS:

Education

High school diploma or equivalent required

Associate’s or Bachelor’s degree in Operations, Business, Technical Services, or a related field (preferred)

Experience

2–5 years of experience in field services coordination, operations support, dispatch, or service operations

Experience in industrial services, mechanical services, utilities, construction, infrastructure, or technical service environments preferred

Technical & Professional Skills

Strong organizational and coordination skills

Proficiency in service management systems, scheduling tools, and Microsoft Office

Strong communication and customer service capabilities

Ability to manage multiple priorities in a dynamic operational environment

Core Competencies

Operational discipline and reliability

Attention to detail and data accuracy

Cross-functional collaboration

Problem-solving and situational judgment

Process orientation and continuous improvement mindset

Adaptability and resilience in service environments

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional light lifting (20-25 lbs.). Regularly required to type, write, use hands and fingers to handle objects. Regularly Required to sit or stand, reach, bend, and move about the facility. Frequently required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Office: Standard office equipment; work usually performed in an office setting free from disagreeable elements. The noise level in the work environment is minimal. Standard weekly job hours: 40 hours

BENEFITS:

Health insurance
401(k)
Dental insurance
Life insurance
Paid time off
Vision insurance

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

#TSC-Jacobs

#LI-Hybrid

#LI-MW

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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