Overview
Join our dynamic hospitality team as a Hotel Night Auditor and Front Desk Associate during the day shift! This energetic role combines the essential duties of guest relations, front desk operations, and night audit responsibilities to ensure seamless guest experiences around the clock. You will be the welcoming face of our hotel, providing exceptional customer service, managing reservations, and maintaining accurate financial records. If you thrive in a fast-paced environment and possess a passion for hospitality management, this position offers an exciting opportunity to grow your career in the hotel industry. Bilingual skills and multilingual abilities are highly valued to serve our diverse guest base effectively.
Duties
- Welcome guests warmly upon arrival and assist with check-in/check-out procedures, ensuring a smooth and friendly experience
- Handle guest inquiries via multi-line phone systems with professionalism and courtesy, providing information about hotel amenities and local attractions
- Conduct nightly audits of financial transactions, reservations, and guest accounts to ensure accuracy and compliance with hotel policies
- Manage guest requests promptly, addressing concerns related to room service, amenities, or other needs to enhance guest satisfaction
- Maintain detailed records of all transactions, incident reports, and shift logs to ensure operational transparency and accountability
- Support front desk operations during daytime hours by assisting with reservations, cancellations, and guest check-ins/outs
- Uphold excellent phone etiquette and guest relations standards while promoting a welcoming atmosphere for all visitors
Qualifications
- Proven experience in hospitality management or hotel front desk operations; hotel experience preferred
- Strong customer service skills with a friendly, energetic approach to guest interactions
- Multilingual or bilingual abilities are highly desirable to communicate effectively with diverse guests
- Knowledge of night audit procedures and hotel management systems is a plus
- Excellent communication skills, including phone etiquette and the ability to handle multi-line phone systems efficiently
- Ability to work independently during night shifts as well as collaboratively with team members during day shifts
- Hospitality management certification or relevant training is advantageous but not mandatory
Embark on a rewarding career where your enthusiasm for hospitality can shine! We’re dedicated to creating an inclusive environment that supports your professional growth while delivering memorable experiences for our guests.
Pay: $12.00 - $14.00 per hour
Work Location: In person
