Chief Student Services Officer
Campus: Logan Campus
In-house Posting
The successful candidate will possess a collegial and open management style, effective interpersonal communications skills, and a knowledge of the special challenges of today’s community college students. In addition, the successful candidate will demonstrate an understanding and appreciation of the community college mission, the role of education, diversity of thought, and the academic, socioeconomic, cultural, and ethnic diversity of community college students.
The Chief Student Services Officer (CSSO) is the College's chief student affairs executive, providing strategic leadership and administrative oversight for the Student Services Division. Reporting directly to the President and serving as a member of the President's Cabinet, the CSSO leads strategic enrollment management and student success initiatives that promote student access, persistence, completion, and overall success. The CSSO fosters a collaborative, student-centered culture and demonstrates exceptional leadership, communication, and interpersonal skills. The position requires a strong understanding of the community and technical college mission and the diverse academic, socioeconomic, cultural, and educational needs of today's students.
Duties and Responsibilities:
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Provides executive oversight for the Student Services Unit, including recruitment, student outreach, admissions, records, registration, financial aid, advising, orientation, student engagement, student organizations, and student development. Provides strategic leadership for the College's enrollment, recruitment, retention, and student success efforts by developing and implementing collaborative, data-informed strategies and overseeing the implementation, monitoring, and evaluation of programs and services that promote student access, persistence, completion, and success.
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Key leader in fostering responsiveness, maintaining a focus on excellence in all student services; and providing leadership, inspiration, management, and guidance for the College’s student success function.
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Collaborates with Student Services leadership to develop, implement, and continuously improve recruitment, admissions, records, registration, financial aid, orientation, placement testing, and related student services that advance enrollment, retention, and student success.
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Special emphasis is placed on providing services for adult (non-traditional age) students and compliance with the Americans with Disabilities Act as it relates to students.
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Provides strategic leadership to advance the student experience, build internal and external partnerships, establish benchmarks, develops best practices, and leads collaborative initiatives across all divisions of the College.
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Provides executive oversight for all student affairs compliance functions including Clery, FERPA, ADA/Section 504, VAWA, Constitution Day, and other applicable federal, state, and institutional regulations.
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Provides executive leadership for the College's Strategic Enrollment Management efforts by developing, implementing, and continuously evaluating comprehensive strategies that support enrollment growth, student persistence, retention, and completion.
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Leads institutional enrollment planning through the analysis of enrollment trends, demographic data, and key performance indicators to establish measurable enrollment goals and inform strategic decision-making.
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Collaborates with Academic Affairs, Institutional Research, Finance, Marketing, and other College divisions to align enrollment strategies with the College's mission, academic offerings, workforce needs, and strategic priorities.
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Assists the President’s Cabinet in identifying, establishing, and evaluating the college goals and objectives. Formulates, recommends, and implements strategies to meet these goals and objectives.
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Regularly monitors enrollment performance and student success metrics, recommends data-informed initiatives, and provides strategic guidance to the President and Cabinet to ensure the achievement of institutional enrollment and student success goals.
Qualifications/Knowledge/Skills/Abilities:
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Master’s Degree in Student Development, Counseling, Educational Leadership, Business, Psychology, or related field from an accredited college/university. Doctorate in Higher Education Administration, Student Personnel, Counseling, or Psychology is preferred.
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Five years of Student Services/Affairs experience in higher education environment with a record of progressively increasing responsibility in one or more areas this position will oversee.
- Three years of higher education leadership experience, including staff supervision, budget management and strategic planning.
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Knowledge of effective strategies, best practices, programs, and services that support student recruitment, enrollment, retention, persistence, and success for traditional and non-traditional students.
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Comprehensive knowledge and understanding of the community and technical college mission, philosophy, and student-centered practices.
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Ability to analyze enrollment and student success data, assess program effectiveness, and develop data-informed recommendations to support strategic enrollment management and institutional planning.
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Comprehensive knowledge of higher education laws, regulations, policies, and best practices, including the Family Educational Rights and Privacy Act (FERPA), Clery Act, Title IX, Americans with Disabilities Act (ADA), Section 504, and other applicable federal and state requirements.
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Ability to exercise sound judgment, work independently, and lead collaboratively in a team-oriented environment.
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Ability to analyze complex data, prepare reports, and develop strategic recommendations to support institutional decision-making.
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Ability to establish and maintain effective partnerships with internal and external stakeholders.
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Strong analytical, critical thinking, and problem-solving skills with the ability to resolve complex organizational issues.
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Comprehensive knowledge of the principles and practices of effective leadership, supervision, and personnel management.
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Exceptional verbal, written, and interpersonal communication skills, with the ability to communicate effectively with diverse audiences.
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Ability to establish and maintain effective working relationships with administrative personnel, faculty, staff, students, and the public.
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Knowledge of student information systems and technology solutions that support enrollment management, student services, reporting, and institutional decision-making. Experience with BANNER Student Information System preferred.
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Must be people-oriented and have a strong commitment to excellent customer service, demonstrating a people-first attitude, patience, attentiveness, creativity, and resourcefulness.
- Must be willing and able to travel as required to support College operations, including travel between campus locations, community events, meetings, conferences, professional development activities, and other official College business.
Application Process:
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For full consideration, applications and required documents must be received by Wednesday, July 15, 2026.
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All positions are subject to funding availability.
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Candidates will be required to complete a background screening post-offer of employment.
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Only applicants who have submitted all required documents and who meet minimum qualification will be considered.
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Submit application, cover letter, resume (vitae), and copies of all college transcripts to:
Southern West Virginia Community and Technical College
Attention: Human Resources
100 College Drive, Logan, WV 25601
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Applications are available at any campus location or call (304) 896-745 or email [email protected].
- Visit our CAREERS page at www.southernwv.edu to apply online.
Please contact the Human Resources Office at (304) 896-7445 if you need assistance or reasonable accommodation in the application or hiring process.
Southern West Virginia Community and Technical College is an Equal Opportunity Institution and does not discriminate based on race, sex, pregnancy, age, disability, veteran status, religion, color, or age in admission, employment, or educational programs and activities, nor does it discriminate based on genetic information in employment or employee health benefits. Faculty, staff, students, and applicants are protected from retaliation for making complaints or assisting in discrimination investigations. This nondiscrimination policy also applies to all education programs, to admission, to employment, and to other related activities covered under Title IX, which prohibits sex discrimination in higher education. Southern will take steps to ensure that a lack of English language skills will not be a barrier to admission and participation in the college’s CTC offerings. Auxiliary aids and services are available upon request to individuals with disabilities. Southern West Virginia Community and Technical College also neither affiliates with nor grants recognition to any individual, group, or organization having policies that discriminate based on race, ethnicity, sex, color, creed, religion, age, physical or mental disability, marital or family status, pregnancy, genetic information, veteran status, service in the uniformed services, ancestry, or national origin. Inquiries regarding compliance with any state or federal nondiscrimination law may be addressed to Equal Employment Opportunity Officer and Title IX Coordinator, Ms. Debbie C. Dingess, Chief Human Resources Officer, Southern West Virginia Community and Technical College, 100 College Drive, Logan, WV 25601, 304-896-7408; or Section 504 Coordinator, Ms. Dianna Toler, Director of Student Success, Southern West Virginia Community and Technical College, 100 College Drive, Logan, WV 25601, 304-896-7315. TTY 304-792-7054 may be used to communicate with any office or employee of the College.
