Operating Hours: 6:30 AM–3:00 PM
Fierro Coffee is seeking a friendly, dependable POS / Front-of-House Associate to create a welcoming, organized, and efficient guest experience at the Fierro Coffee truck. This person serves as the first point of contact for guests—taking orders, processing payments, maintaining order accuracy, and supporting a clean, professional service environment.
Core Responsibilities
- Greet every guest professionally and provide warm, attentive service.
- Take and manage guest orders accurately through the POS system.
- Process all non-cash payments; Fierro Coffee is a no-cash facility.
- Pour and serve drip coffee according to Fierro Coffee quality standards.
- Know the menu, ingredient details, common allergens, current offerings, and product availability.
- Confirm special requests and communicate allergy-related concerns clearly to the barista before drinks are prepared.
- Support smooth front-of-house flow, including order handoff, guest communication, wait-time awareness, and order accuracy.
- Keep the guest-facing counter, handoff area, surrounding exterior areas, and service environment clean, organized, and presentable.
- Restock guest-facing supplies such as cups, lids, napkins, and retail items as needed.
- Help maintain retail coffee-bean inventory, including proper display, restocking, and reporting damaged, outdated, or improperly stored products.
- Communicate product shortages, POS issues, equipment concerns, sanitation needs, guest concerns, or safety issues promptly to the Business Operations Coordinator.
- Assist baristas and owners with other trailer, event, retail, or hospitality needs as assigned.
Food Safety and Service Standards
- Maintain strong personal hygiene, clean uniform standards, and a professional appearance.
- Follow all food-safety, sanitation, handwashing, and allergen-awareness procedures.
- Do not guess about ingredients or allergens; stop and verify information before serving a guest.
- Use clean tools, gloves, and appropriate handling practices to help prevent allergen cross-contact when needed.
- Do not report to work when sick with vomiting, diarrhea, fever, or other contagious symptoms.
- Stay calm and professional during busy service periods, guest concerns, minor operational issues, or emergencies.
- Immediately report unsafe conditions, product-quality concerns, maintenance needs, and guest-service issues.
Qualifications
- Previous customer-service, cashier, restaurant, café, retail, or hospitality experience preferred.
- Comfortable learning and operating a digital POS system and handling non-cash transactions accurately.
- Friendly, confident communicator who enjoys engaging with guests.
- Strong attention to detail, especially with orders, special requests, allergens, and cleanliness.
- Reliable transportation and consistent early-morning availability.
- Ability to stand for extended periods and work in a fast-paced coffee-trailer environment.
- Ability to lift and move up to 30 pounds of supplies, ice, milk, coffee, or retail inventory.
- Current food-handler certification preferred; willingness to obtain required certification promptly.
- Must be legally authorized to work in the United States.
What Success Looks Like
A successful POS / FOH Associate keeps guests feeling welcomed and informed, ensures every order is entered correctly, supports clean and efficient service, communicates clearly with the barista, and protects Fierro Coffee’s standards for hospitality, safety, and presentation.
Pay: $14.00 - $16.00 per hour
Benefits:
Work Location: In person
