Join our team as a Customer Service Representative / Back-Up Dispatcher supporting our Construction Start-Up Department. We're looking for a customer-focused, organized professional who thrives in a fast-paced environment and enjoys keeping projects on track.
In this role, you'll serve as a key point of contact for customers, coordinate communication between clients and field technicians, maintain accurate records, and provide dispatch support when needed. Experience in the HVAC industry is preferred, but candidates with commercial plumbing or electrical industry experience are encouraged to apply.
Key Responsibilities
- Answer incoming customer calls in a professional and friendly manner.
- Respond promptly to customer emails and service requests.
- Schedule and communicate start-up appointments with customers.
- Notify customers of technician arrival times and provide status updates as needed.
- Assist with dispatching technicians and adjusting schedules to meet project demands.
- Review technician payroll for accuracy and verify job assignments.
- File completed start-up reports into the appropriate SharePoint folders.
- Update warranty information accurately within the company operating system.
- Maintain organized customer records and project documentation.
- Work closely with project managers, technicians, and internal teams to ensure projects are completed efficiently.
Qualifications
- HVAC experience preferred; commercial plumbing or electrical industry experience will also be considered.
- Previous experience in customer service, dispatching, construction administration, or office support.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with Microsoft Outlook, SharePoint, and computer-based scheduling or service management software.
Preferred Skills
- Experience scheduling field technicians or coordinating construction or service projects.
- Strong problem-solving and decision-making abilities.
- Self-motivated with a positive, customer-first attitude.
- Excellent attention to detail and commitment to accuracy.
Text [CS/ATX] to 512-866-1198 for more details.
Pay: $20.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
