We are seeking an experienced, customer-focused Service Advisor to join our busy and growing Honda dealership. The ideal candidate will have prior automotive service advisor experience, strong communication skills, and a passion for delivering exceptional customer service. Honda dealership experience, Reynolds & Reynolds experience, Xtime proficiency, and bilingual abilities are highly preferred.
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Greet customers and accurately identify vehicle service and maintenance needs.
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Create and manage repair orders using Reynolds & Reynolds.
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Schedule and manage appointments through Xtime.
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Communicate repair recommendations, timelines, and costs clearly to customers.
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Coordinate with technicians to ensure timely and accurate vehicle repairs.
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Follow up with customers regarding vehicle status and completed repairs.
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Maintain high customer satisfaction and retention levels.
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Recommend necessary maintenance and repair services while building trust and long-term relationships.
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Process warranty and maintenance repairs according to Honda standards.
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Meet and exceed individual and departmental performance goals.
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Previous automotive Service Advisor experience required.
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Honda dealership experience preferred.
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Experience with Reynolds & Reynolds DMS required.
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Experience with Xtime scheduling and service management preferred.
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Bilingual (English/Spanish) strongly preferred.
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Excellent customer service, communication, and sales skills.
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Ability to multitask and perform in a fast-paced dealership environment.
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Strong organizational and follow-up skills.
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Valid driver's license with a clean driving record.
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Competitive base salary plus commission and bonus opportunities.
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Medical, dental, and vision insurance.
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401(k) with company match.
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Paid vacation and holidays.
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Manufacturer and dealership-sponsored training.
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Career growth opportunities within a successful Honda dealership.
The ideal candidate has:
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Automotive Service Advisor experience
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Honda dealership experience
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Reynolds & Reynolds experience
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Xtime experience
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Bilingual English/Spanish communication skills
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A proven track record of delivering outstanding customer service and achieving performance goals
Apply today and become part of a team dedicated to providing an exceptional Honda ownership experience.
