Service Advisor (Tacoma RV Center)
Job Description:
Tacoma RV Center is in need of a Service Advisor to join our team and act as our liaison for customers to address their RV repair needs. We are looking for an outstanding communicator with a professional appearance and a strong work ethic. A Service Advisor's responsibilities include documenting customer repair needs, communicating with the shop, and following up with customers in a timely manner. Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.
Responsibilities:
- Develop cost estimates, logging needed parts and the time needed for repairs
- Convey all necessary information regarding costs, parts and work to customers
- Call the customer to update status of RV
- Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
- Contact customers in the case of additional work to relay the details and extra costs
- Enter the details of repair jobs on the company's network and prepare repair instructions
Requirements and skills:
- Attitude is everything-greet service department customers promptly and courteously!
- Proven work experience as a Service Writer or similar role
- Computer literacy and knowledge of office software programs
- The ability to understand and relate technical issues to the service team from customers' non-technical descriptions
- Upsell recommended/additional services using low pressure, high integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure that all work is complete
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits:
Pay: Hourly plus commission - $95,000-$105,000 a year DOE
Days: Tuesday - Saturday
Medical, Dental &Vision, 401K, Paid Vacation, Sick Time and Six Paid Holidays.
About Us:
Family owned and operated. We are the #1 towable RV dealership in Washington State. We have the largest selection of the most popular RV's. We also, have a separate state of the art 21 bay service department. We offer competitive wages and good benefits. We are a dealership who values quality people.
Job Title: Service Advisor
Location: Tacoma/Milton
